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I was in Florida for 11 days and was not able to sign into…

Customer Question
Hi Pearl. I was...

Hi Pearl. I was in Florida for 11 days and was not able to sign into my email account. I tried to reset my password ***** that didn't work either. can you help me?

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my home computer.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes but I am not sure which phone #. I recently moved form BC to NS

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes for some reason my daughter's email address comes up***@******.***. not sure why

Submitted: 3 months ago.Category: Email
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Answered in 2 minutes by:
3/29/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,179
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What is the message you get when you try to sign into your account?

Please let me know

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Customer reply replied 3 months ago
enter the correct account info in mail settings
Email technician: Richard, Email Systems Specialist replied 3 months ago

Which program are you using to access your account with?

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Customer reply replied 3 months ago
this is not working for me.
Email technician: Richard, Email Systems Specialist replied 3 months ago

Which program are you using to access your account with?

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Customer reply replied 3 months ago
no, I am going to stop. how much has this cost
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok, please speak to customer service regarding questions about costs

Thank you

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