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I'm having problems sighing into my yahoo mail. Ipad. Just…

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I'm having problems sighing...

I'm having problems sighing into my yahoo mail

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Ipad

Technician's Assistant: What troubleshooting have you tried?

Just what the help tool has available. Can't remember security questions all though wrote them down and I have no back up email or phone number.

Submitted: 3 months ago.Category: Email
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Answered in 1 hour by:
3/29/2018
Email technician: Ameen Khan, Computer Technician replied 3 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 583
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

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Email technician: Ameen Khan, Computer Technician replied 3 months ago

To make sure I don't miss anything, tell me more about your yahoo mail issue?

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Customer reply replied 3 months ago
I changed iPads and when I went to sign in to my email it said invalid password. I tried to recovery using the yahoo help tool but it didn't work, I can't remember my security questions either.
Email technician: Ameen Khan, Computer Technician replied 3 months ago

The security questions are your Key to getting the password ***** Wondering, did you have a backup phone setup?

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Customer reply replied 3 months ago
No
Email technician: Ameen Khan, Computer Technician replied 3 months ago

Hmm, that'll be tougher. Can we go through the password ***** steps together? I would like to remote assist you as that would be easiest and quickest way.

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Customer reply replied 3 months ago
ok I tried to update my payment info but the didn't do anything but refresh
Email technician: Ameen Khan, Computer Technician replied 3 months ago

It says payment failed. Let me reach out to me customer service rep, be right back.

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Email technician: Ameen Khan, Computer Technician replied 3 months ago

I advised by Customer Service to inform you to unblock the hold from your bank as the payment keeps getting failed.

We can some steps through the chat here instead. To start what is your Yahoo email address?

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Email technician: Ameen Khan, Computer Technician replied 3 months ago

I am going through the reset process. Kindly answer this question:

Where did you meet your spouse?

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Customer reply replied 3 months ago
Wonderbread
Email technician: Ameen Khan, Computer Technician replied 3 months ago

Says that was incorrect. Try again

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Email technician: Ameen Khan, Computer Technician replied 3 months ago

Where did you meet your spouse?

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Customer reply replied 3 months ago
that's the problem I keep running into the only other possible options are
Burlington
Breadstore
Work
Email technician: Ameen Khan, Computer Technician replied 3 months ago

Okay, lets try another question

What was the make of your first car?

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Email technician: Ameen Khan, Computer Technician replied 3 months ago

Following up, kindly advise if you still need assistance.

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