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After several phone conversations with Spectrum regarding my…

Customer Question
After several phone conversations...

After several phone conversations with Spectrum regarding my email service, still have no answers as to why I can not send "group" emails. I have new laptop, working fine for all emails except my "group" ones.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Yes, "error OX8004210B / server responded 452 4.1.1 / nbto: ***** ***** many rcpts / 10E2210:

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Do not think so. Have only Webroot protection, to my knowledge

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have discovered IMAP 993 / SMTP 587 / mobile.charter.net. But fear I do not know enough to go further. And am afraid of really messing something up.

Submitted: 3 months ago.Category: Email
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Answered in 19 minutes by:
3/29/2018
Email technician: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Email
Satisfied Customers: 743
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Are you using Outlook to send the mail? If so, what version?

Regards,

Sheri-Expert

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Email technician: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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