Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I received a E- Mail stating my account is blocked due to…

Customer Question
I received a E-...

I received a E- Mail stating my account is blocked due to security reasons I want to make sure this is a apple E- Mail before proceeding with any type action

Technician's Assistant: How do you usually access Apple? On a phone or tablet, or through a web browser?

Phonre

Technician's Assistant: What troubleshooting have you tried?

I am requesting information

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have a case # ***** I include it?

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/29/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,180
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Most times these are fraudulent emails, so first, do not click any links it asks you to do.

Instead, tell me the exact wording of the email please

Ask Your Own Email Question
Customer reply replied 3 months ago
This message is to inform you that your apple ID***@******.*** has been locked for security reasons
Someone has tried to sign in to your apple account from a different IP address. You need to verify your account.
IP address(###) ###-####70. Ukraine
Email technician: Richard, Email Systems Specialist replied 3 months ago

ok, it does look fraudulent.

Let's see if you can sign into your account at the correct location

Click on my link below

www.icloud.com

Can you sign into your account there?

Please let me know

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I received an email for a google verification code addressed
I received an email for a google verification code addressed to another gmail account. Prior to it, while I was on my iPad Pro, I received a request to enter my Apple ID password. I have checked the s… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I don't know if this is a scam. I received an e-mail this
I don't know if this is a scam. I received an e-mail this a.m. titled "resolve 1 security issue found on your Google account" instructed to take 2-minute checkup to see action you should take to make … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I just got an email that states I purchased I tunes for
I just got an email that states I purchased I tunes for $49.99 which I did not buy. The site looks like Apple but when I try to log in it says my account is locked and needs information including my s… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I have not been receiving e-mails on my account for the past
I have not been receiving e-mails on my***@******.*** account for the past several days. Prior to that it was OK. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am unable to get on it. yahoo says they don't reconise me.
I am unable to get on it. yahoo says they don't reconise me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
On Windows Live Mail, message says: "unable to send or
On Windows Live Mail, message says: "unable to send or receive messages for Comcast (volvodick) account. Your server has unexpectedly terminated the connection. Possible causes for this include server… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Chaned cell phonre number andd sim card. Able to type and
Chaned cell phonre number andd sim card. Able to type and send but the email is not rreceived … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I sent an e-mail to a hotmail address. I received an
I sent an e-mail to a hotmail address. I received an "automatic reply" stating "this e-mail account has been permanently closed". Does this sound right? Or has my account been blocked? I also sent an … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I'm blocked out of my e-mail. I have filled out the form to
This is Bill Ringhiser (*****@******.***) and I'm blocked out of my e-mail. I have filled out the form to recover my account (I recently got notice that many accounts have been breached). However, whe… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I received an e-mail on April 6 (Cox) saying my account has
I received an e-mail on April 6 (Cox) saying my account has been flagged "inactive. It said if I do not take action all messages, contacts and data contained in it will be deleted in 30 days. Can you … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I've forgot my password ***** my email account that's
I've forgot my password ***** my email account that's linked to my facebook so I can't get my reset code to log into my Facebook cause I forgot my password ***** I get my reset code for my Facebook se… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
setup new account for my business and now i am unable to access
setup new account for my business and now i am unable to access it and when I reset my pass word it has different details than I typed in ? Where has my new email site gone?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
We need to get my account back. We are elderly people who
We need to get my account back. We are elderly people who are trying to get it back. We have done all the questions that we know how to answer Our lives are being destroyed. Can we PLEASE talk to some… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
My hotmail account has been blocked now for about two weeks.
My hotmail account has been blocked now for about two weeks. How do I unblock? The account is important. Why can't microsoft make it simple? Help, ***@******.***… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
My account has been blocked. In Windows Live, the question
My account has been blocked. In Windows Live, the question states, "How do you want to receive your code?" and I reply send an email to zo*****@hotmail.com but nothing is sent, and the reply is, "You … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My hotmail account has been blocked due to a virus, the only
My hotmail account has been blocked due to a virus, the only way to unblock it is to send an e-mail with a code to my old hotmail e-mail which has also been block. To unblock my old hotmail e-mail I n… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Is the web site listed below actually one of your and can be
Is the web site listed below actually one of your and can be trusted, they are asking for e mail address and password. http://exchangewebowa.ucoz.com/Microsoft_Outlook_Web_Access.htm… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I have been blocked out of my account due to suspect spam. When
I have been blocked out of my account due to suspect spam. When I try to log in, I am asked for my password, which the system won't accept as its blocked. how can I get back into the system.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x