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Our Facebook has been hacked, Could you please show us how…

Customer Question
Our Facebook has been...

Our Facebook has been hacked, Could you please show us how to change our password.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes we have a AOL account & would like to have G-mail instead, please help us we are in our 70s,thankyou

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes a cell phone no.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes we were told to change our E-mail account, but also my husband gets hundreds of unwanted mail on his phone & advertising. He is sick of this, it takes up his battery also.the --mail is aol.com

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/29/2018
Email technician: Mohammad Hossain,
 replied 4 months ago
Mohammad Hossain
Category: Email
Satisfied Customers: 26
Experience: SharePoint Administrator at US Pain & Spine Institute
Verified

Hi, my name is***** and I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Email technician: Mohammad Hossain,
 replied 4 months ago

Hello

I am sorry to hear your facebook account has been hacked.

Here is the information on facebook how to change the password:

To change your password ***** Facebook if you're already logged in:

  1. Click in the top right corner of any Facebook page and select Settings.
  2. Click Security and Login.
  3. Click Edit next to Change Password.
  4. Click Save Changes.
Ask Your Own Email Question
Email technician: Mohammad Hossain,
 replied 4 months ago

If you are not login to the Facebook , use this method to reset the password:

Reset Your Password

To reset your password ***** you're not logged in to Facebook:

  1. Go to the Find Your Account Page.
  2. Type the email, mobile phone number, full name or username associated with your account, then click Search.
  3. Follow the on-screen instructions.
Ask Your Own Email Question
Email technician: Mohammad Hossain,
 replied 4 months ago

Please let me know if you are having problem to follow the information.

Thank you,

Ask Your Own Email Question
Customer reply replied 4 months ago
Mohammad, we lost our face book entirely last night,& I want a refund on the $39.00 you charged me because we could not get into face book with the password ***** gave you. It was a mess & you never really helped us .Please get back to me asap.
Customer reply replied 4 months ago
We can not give you a good recommendation without a reversal of that charge.
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