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Been hack, Icloud, Tablet, Otter, Nothing family has told me…

Customer Question
Icloud Technician's Assistant: How...

Icloud

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What's the model of your device? How old is it?

Otter

Technician's Assistant: What have you tried so far with your Android device?

Nothing family has told me I have been sending request that I have not

Submitted: 3 months ago.Category: Email
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Answered in 3 hours by:
3/29/2018
Email technician: syseng, Information Systems Professional replied 3 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,839
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

The first thing you should do is secure your iCloud account by changing the password. To do that do the following:

Go to your Apple ID account page at the link below and click "Forgot Apple

ID or password." If asked to confirm your phone number, use steps for two-

factor authentication instead.

https://appleid.apple.com/#!&page=signin

Enter your Apple ID.

Select the option to reset your password, then choose Continue and follow

the rest of the steps as prompted.

Test login with the new password ***** make sure it works, then after login to into settings then security and change the password ***** options to further secure your account.

Please let me know the result and if you need further assistance.

Ask Your Own Email Question
Email technician: syseng, Information Systems Professional replied 3 months ago

Hello,

Do you still need assistance?

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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,839
7,839 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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