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I am t rying to update my security code for Kaspersky. I can…

Customer Question
I am t...

I am t rying to update my security code for Kaspersky. I can only do this if I can log in. I couldnt remember my password, so asked for an email to update it. I cant remember the answer to the security question. So I can't log in with my new password. round and round we go in circles. You are so secure that even people with a paid subscription cant get in

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows

Technician's Assistant: When did you last update your Kaspersky software?

I just did. Im trying to enter my new code but am going round in circles

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I dont know what I dont know so I dont think so Why a d eposit? I already paid for my upgrde!!!!!!!!!!!!!!!!!!!!!!!!!!

Submitted: 3 months ago.Category: Email
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Answered in 9 hours by:
3/29/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,276
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the part of the email address after the @ symbol?

Thank you

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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