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Paypal has requested that I confirm my address. I submitted…

Customer Question
Hi paypal has requested...

Hi paypal has requested that I confirm my address. I submitted the address, but it says there is a technical problem.

Technician's Assistant: When did you last update PayPal?

What do you mean?

Technician's Assistant: What have you tried so far with your PayPal?

Don't understand.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

It's a problem with the resolution centre asking to confirm details. Go ahead and connect me

Submitted: 27 days ago.Category: Email
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Answered in 3 minutes by:
3/29/2018
Email technician: UranMail, Network Administrator replied 27 days ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,026
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 27 days ago

Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

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Customer reply replied 27 days ago
Windows 10
Customer reply replied 27 days ago
No you can't have access to my computer
Email technician: UranMail, Network Administrator replied 27 days ago

What exactly did it say about technical problems? Can you post a screenshot in chis chat? you can attach images using paperclip attach button

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Customer reply replied 27 days ago
Oh dear, there's a problem
We're sorry but we seem to be having technical difficulties. We can't attempt to confirm your identity right now.You can try again or submit certain documents to confirm your identity. If you choose to submit documentation, you won't be able to try this online option again.
Customer reply replied 27 days ago
That's what I received
Email technician: UranMail, Network Administrator replied 27 days ago

ok, did you receive instructions on how to submit them documents to confirm your identity?

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Customer reply replied 27 days ago
They did not request documents
Email technician: UranMail, Network Administrator replied 27 days ago

According to the message you gave me - they are giving you a choice to submit them documents. So go with that option

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Customer reply replied 27 days ago
OK thanks. Bye
Customer reply replied 27 days ago
Please refund the $5
Email technician: UranMail, Network Administrator replied 27 days ago

sure, contact customer service

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Customer reply replied 27 days ago
What do you mean contact customer service?
Email technician: UranMail, Network Administrator replied 27 days ago

What confuses you?

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Customer reply replied 27 days ago
I paid the $5 as it said it was refundable. Now that we have finished our conversation, please refund the money as said in your advertising.
Email technician: UranMail, Network Administrator replied 27 days ago

Right, refundable if we cannot help you with issue. The resolution to your issue is so submit documents to PayPal as per message they gave you.

We are not a free service and require payment for our work

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Customer reply replied 27 days ago
I clicked on the document button as you said, and it did not indicate any documents to upload, so the issue is not resolved. So I'm asking for the money to be refunded.
Email technician: UranMail, Network Administrator replied 27 days ago

What does it indicate then? In that case we didn't finish, and I want to make sure your issue is resolved.

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Customer reply replied 27 days ago
It does not request any documents.
Email technician: UranMail, Network Administrator replied 27 days ago

allow me a few minutes, i will give you more information shortly

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Customer reply replied 27 days ago
I just noticed that you have deducted $55 from my credit card for a service I said I did not want. You guys are thieves. I will be in touch with my credit card company
Email technician: UranMail, Network Administrator replied 27 days ago

I did say we are paid support site. And you gave us $5 to open your question.

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Customer reply replied 27 days ago
I DID NOT GIVE YOU PERMISSION TO TAKE $55. CROOKS!!!!!!!!!!
Customer reply replied 27 days ago
I will be reporting your company, unless you refund the money
Email technician: UranMail, Network Administrator replied 27 days ago

Sorry to hear that you did not read anything that was on your screen or your emails that we sent you.

Sure, please contact customer service for full refund.

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Customer reply replied 27 days ago
how do i contact customer service?
Email technician: UranMail, Network Administrator replied 27 days ago

maybe you want me to give you answer that you came here for originally? then you can have your money back if you want. or you can pay some if you like

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Customer reply replied 27 days ago
I will be in touch with my credit card company
Email technician: UranMail, Network Administrator replied 27 days ago

here is our link to customer service: http://justanswer.com/help

enjoy your day

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Email technician: Josh, Computer Enthusiast replied 27 days ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,695
Experience: Email expert with over 5 years experience
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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