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Suddenly I cannot get email. When in settings it kept saying…

Customer Question
Suddenly I cannot get...

Suddenly I cannot get email. When in settings it kept saying my password

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Comcast...I didn't finish.....in settings it kept saying password ***** username wrong. I thought ide try to change..oops. Now it says my email is orphaned and everything is wiped out. I don't even see a mail category in my settings anymore!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know much about computer language...just do email and

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/29/2018
Email technician: UranMail, Network Administrator replied 3 months ago
UranMail
UranMail, Network Administrator
Category: Email
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Email technician: UranMail, Network Administrator replied 3 months ago

Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

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Customer reply replied 3 months ago
I have an apple ipad
Email technician: UranMail, Network Administrator replied 3 months ago

ok, I will leave this question for ipad experts

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Email technician: syseng, Information Systems Professional replied 3 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,839
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

First, since it sounds like your email settings may have been corrupted, click the link below and try logging into your email account using the Comcast webmail page:

click here

If that works, then next delete the account configured on your iPad by following the steps below:

Launch Settings from your Home screen.

Tap Mail, Contacts, Calendars.

Tap the account you want to delete.

Tap Delete Account.

Then power down and power up the iPad and click the link below and follow the steps in the web page that opens to configure a new Comcast account entry for your iPad:

click here

Please let me know if you need assistance with any of the steps.

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Email technician: syseng, Information Systems Professional replied 3 months ago

Hello,

Do you still need assistance?

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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,839
7,839 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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