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I buy my internet service from Altice, and I have had for…

Customer Question
I buy my internet...

I buy my internet service from Altice, and I have had for years an email account,***@******.***. But for some reason, Apple will not accept it as a legitimate email account. Why?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Optimum

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser, but also on my IPhone, and IPad

Technician's Assistant: What troubleshooting have you tried?

The only thing that works is using a gmail address, But I am mystified why Apple will not accept my usual address.

Submitted: 5 months ago.Category: Email
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Customer reply replied 5 months ago
I just received another effort by Apple to "verify" my email address. It sent the numbers in anemailbut when I put them in the systems preference file, it was "rejected" as not a legitimate password.
Customer reply replied 5 months ago
I just got another effort to "verify" my address. It is almost enough to give up on apple.
Customer reply replied 5 months ago
Another email from apple with more numbers to print to justify my email. It failed. Apple says I put in the wrong numbers which I did not do.
Customer reply replied 5 months ago
Another effort by apple. It said I put in the wrong code they sent me. I did not
Customer reply replied 5 months ago
The crazy thing is that Apple keeps sending me stuff to my email address which it refuses to recognize as a legal email address,
Customer reply replied 5 months ago
Another email from apple with more numbers to enter and once again apple says I copied the wrong numbers. It is driving me crazy.
Customer reply replied 5 months ago
Another "incorrect verification code" when I put the latest numbers in. God help us.
Customer reply replied 5 months ago
Yet another failed attempt to "verify" my email address. I am quitting now and getting something to east. If you have success, call me.My home phone is(###) ###-####
Answered in 1 hour by:
3/29/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,157
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What Apple device are you referring to? iPad, iPhone or Mac laptop? Please advise. Thanks.

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Customer reply replied 5 months ago
I get these messages on my IMac email page. and then I try to enter the numbers on the systems preferences web site.
Customer reply replied 5 months ago
No. Forget it. I will work it out directly with Apple by myself. I do not want to send any more money on this.
Email technician: bbao, IT Consultant replied 5 months ago

Then good luck. You are always welcome to come back if the issue persists.

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