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I forgot my password for an old account. Gmail. All. What is…

Customer Question
I forgot my password...

I forgot my password ***** an old account

Technician's Assistant: What device or product does this involve?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

All

Technician's Assistant: What troubleshooting have you tried?

What is that

Submitted: 5 months ago.Category: Email
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Answered in 5 minutes by:
3/28/2018
Email technician: Aparna Indresh,
 replied 5 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 5 months ago

May I know since how long you haven't accessed your old gmail account?

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Customer reply replied 5 months ago
around a year
Customer reply replied 5 months ago
what does securely connect mean
Email technician: Aparna Indresh,
 replied 5 months ago

Securely connect means i will connect to your computer remotely and will work on your issue.

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Email technician: Aparna Indresh,
 replied 5 months ago

May I have your gmail address so that i can check whether your account is still active or not?

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Customer reply replied 5 months ago
how much in total to get into my account and let me reset it
Customer reply replied 5 months ago
yeah is***@******.***
Email technician: Aparna Indresh,
 replied 5 months ago

You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support and can check regarding the total charges.

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Email technician: Aparna Indresh,
 replied 5 months ago

May I know the last password ***** remember using with this Google Account?

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Customer reply replied 5 months ago
okay thank you and i can't remember that far but it was TyshilaBoswellWilson i think or Lamia98ue
Email technician: Aparna Indresh,
 replied 5 months ago

To get a verification code, first confirm the recovery email address you added to your account chr•••••••••••@gmail.com

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Customer reply replied 5 months ago
i don't remember it thats why i came to you guys i already tried all of this
Email technician: Aparna Indresh,
 replied 5 months ago

I understand your concern may I know When did you create this Google Account?

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Customer reply replied 5 months ago
2016
Email technician: Aparna Indresh,
 replied 5 months ago

May I know the month?

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Customer reply replied 5 months ago
im not sure it was along time ago
Customer reply replied 5 months ago
it was a a secondary account
Email technician: Aparna Indresh,
 replied 5 months ago

I am sorry for the inconvenience caused but without having access to recovery email and answer to security question it is not possible to reset the password ***** your gmail account.

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Customer reply replied 5 months ago
ok would you able to if you knew the recovery account but forgot the password
Customer reply replied 5 months ago
can i get a refund
Email technician: Aparna Indresh,
 replied 5 months ago

yes we can try if you are able to access your recovery email account.

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Customer reply replied 5 months ago
ok no because i don't know the password ***** the recovery either
Customer reply replied 5 months ago
how do i get a refund
Email technician: Aparna Indresh,
 replied 5 months ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support and can check for the refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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