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I have gotten a new phone and I am unable to load my email…

Customer Question
I have gotten a...

I have gotten a new phone and I am unable to load my email on the phone because I cannot remember my email password. my email account is***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Its been so long since I set up the account, I don't remember

Submitted: 3 months ago.Category: Email
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Customer reply replied 3 months ago
is anyone there?
Answered in 9 minutes by:
3/28/2018
Email technician: arsufi2002, Other replied 3 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,777
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Customer reply replied 3 months ago
ok
Email technician: arsufi2002, Other replied 3 months ago

Let me know from what device you used to login gmail? (computer / other)

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Email technician: arsufi2002, Other replied 3 months ago

Thank you for requesting secure remote session. We can speed up the process by having secure remote session.

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

Ask Your Own Email Question
Customer reply replied 3 months ago
I do not wish to pay 39.00. I need to recover my email password, please.
Email technician: arsufi2002, Other replied 3 months ago

ok..

Please run tool from previous post

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Customer reply replied 3 months ago
will I be charged?
Customer reply replied 3 months ago
are you there?
Email technician: arsufi2002, Other replied 3 months ago

nop

Ask Your Own Email Question
Customer reply replied 3 months ago
are you going to help me?
Email technician: arsufi2002, Other replied 3 months ago

yes,

Are you messaging me from windows machine?

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Customer reply replied 3 months ago
my computer
Email technician: arsufi2002, Other replied 3 months ago

Request you to download and run tool from below link

Click here to download file

Double click to run file after download

Ask Your Own Email Question
Customer reply replied 3 months ago
I asked you if I was going to be charged $39.00 if I download. Please respond
Customer reply replied 3 months ago
All I want to do is recover my password. Can you help me? If not, just say so, please. I don't have all day. I will not pay $39.00.
Email technician: arsufi2002, Other replied 3 months ago

ok..

Please do this:

Click below link

https://accounts.google.com/signin/recovery

Ask Your Own Email Question
Email technician: arsufi2002, Other replied 3 months ago

Enter your email id

Click next

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Email technician: arsufi2002, Other replied 3 months ago

You have to enter it on recovery wizard url which is on previous post

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Customer reply replied 3 months ago
My question is will I be charged $39.00? PLEASE ANSWER!!!
Email technician: arsufi2002, Other replied 3 months ago

If we are able to resolve issue, will be charged

Ask Your Own Email Question
Email technician: arsufi2002, Other replied 3 months ago

But rejected your request for remote desktop

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Customer reply replied 3 months ago
No Thank you!
Email technician: arsufi2002, Other replied 3 months ago

You wish not to continue..

Ask Your Own Email Question
Customer reply replied 3 months ago
No, Goodbye. DO NOT CHARGE ME!!! YOU HAVE BEEN OF NO HELP!!!
Email technician: arsufi2002, Other replied 3 months ago

ok.

I will request question cancellation.

Thanks for contacting Just Answer..

Have a great day

Fiyaz

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Category: Email
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