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I just got a laptop, I was using a desk top. I can't get…

Customer Question
I just got a...

I just got a laptop, I was using a desk top. I can't get into my gmail. My ID and password ***** not get me in aj

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I cannot get into my Gmail account and no I am not logged into gmail on any other devices.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I think I use to.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I am using gmail

Submitted: 3 months ago.Category: Email
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Answered in 14 hours by:
3/29/2018
Email technician: Richard, Email Systems Specialist replied 3 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,180
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to access your Gmail account?

Please let me know

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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