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Well I deleted one of my Google accounts with my contacts…

Well I deleted one...

Well I deleted one of my Google accounts with my contacts and pics and I had backed everything up. But I can't get my phone to restore unless I can get that account and email address back

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser/phone

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that will do it

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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
that's fine do whatever you need to
Customer reply replied 3 months ago
The email I'm needing is***@******.***
Customer reply replied 3 months ago
I request Secure Remote Assistance
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/28/2018
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,228
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,228
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
it's a phone Samsung j7 sky pro Android or iOS
Customer reply replied 3 months ago
I had to make a new email I still can't get into my account. My old email***@******.*** and my new email I created you have been emailing me on***@******.*** and I took the steps required in your email with making a new Samsung account so you guys could set me up with resetting the password ***** email is***@******.***

Besides the Samsung phone, do you have access to a windows computer or a mac?

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Customer reply replied 3 months ago
No I do not
Customer reply replied 3 months ago
No I don't

What was the last password ***** were using with the***@******.*** account?

And , can you sign into that account currently, the actual gmail account?

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Customer reply replied 3 months ago
I can't remember someone was trying to get into my account and Google alerted me o think I might have changed it to Motherf**kers
Customer reply replied 3 months ago
Or Panzerfaust72 or panzer
Customer reply replied 3 months ago
no I can't get into the***@******.*** account

Whats the phone number associated with your gmail account?

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Customer reply replied 3 months ago
The old one was(###) ###-####and the new one is(###) ###-####

Ill contact you in the early morning or afternoon to continue.

Dustin S

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Customer reply replied 3 months ago
OK
Customer reply replied 3 months ago
I will be ready when you are
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Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,228
14,228 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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