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Where do I find my spam folder and prevent my computer from…

Customer Question
Where do I find...

Where do I find my spam folder and prevent my computer from putting a specific email in the spam folder

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

All three

Technician's Assistant: What troubleshooting have you tried?

Cannot find a spam file and the person has sent the email twice now

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Why does my computer select some emails to go to spam

Submitted: 3 months ago.Category: Email
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Answered in 3 minutes by:
3/28/2018
Email technician: Cabletech, Computer Support Specialist replied 3 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Email
Satisfied Customers: 518
Experience: 12 years ISP Technical Support
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Email technician: Cabletech, Computer Support Specialist replied 3 months ago

I'd be happy to assist you today with figuring out where a certain message is going from a certain user. Is this the only preson who is having an issue emailing you?

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Email technician: Cabletech, Computer Support Specialist replied 3 months ago

That you're aware of*

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Email technician: Cabletech, Computer Support Specialist replied 3 months ago

Do you know if they receive any bounce back message or basically an email that comes back with an error message?

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Email technician: Cabletech, Computer Support Specialist replied 3 months ago

Just wanted to double check on you to see if you were still online looking into that last question possibly.

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Customer reply replied 3 months ago
Email just came through and I need to cancel any monthly payment program I may have inadvertently started to come from my MasterCard. Thanks Cheryl
Email technician: Cabletech, Computer Support Specialist replied 3 months ago

Oh great! I can make sure you're not subscribed to any monthly programs. Before you head out, do you mind giving me a quick rating on the top right? I know we didn't do much today but it helps me receive credit for helping you out. If you do run into this issue again, I'll still be here to assist you further.

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Cabletech
Cabletech
Cabletech, Computer Support Specialist
Category: Email
Satisfied Customers: 518
518 Satisfied Customers
Experience: 12 years ISP Technical Support

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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