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I was getting messages a couple of day's ago that my email…

Customer Question
I was getting messages...

I was getting messages a couple of day's ago that my email info was outdated and to reset my email password. I reset it didn't like that so I reset again and so on. Now I can't get into the system and when it sends the code the system is sending to the wrong phone number. How can I straighten this out?

Technician's Assistant: Are you logged into your email account on any other devices?

I can not log in without the password.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

From what I can see the code is being sent to a phone I do not recognize

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nothing I am aware of.

Submitted: 5 months ago.Category: Email
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Answered in 6 hours by:
3/28/2018
Email technician: Pete, Computer Expert replied 5 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,827
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 5 months ago

Who is your email provider?

What message do you get now when you try to log on?

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Email technician: Pete, Computer Expert replied 5 months ago

Is this now resolved?

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Category: Email
Satisfied Customers: 20,827
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