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How do I get a send folder that is not 0 size. None of my…

Customer Question
How do I get...

How do I get a send folder that is not 0 size. None of my sends are not saved.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

A mail client with Comcast.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Submitted: 5 months ago.Category: Email
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Answered in 3 minutes by:
3/27/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

You want your sent emails to be saved, correct?

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Customer reply replied 5 months ago
no
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

Which email application do you have this comcast account configured on?

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Customer reply replied 5 months ago
outlook
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

Is it configured as an IMAP or POP?

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Customer reply replied 5 months ago
IMAP
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

So do they not appear under the IMAP folder hierarchy where the Sent folder is? This is the Sent folder under other IMAP Folders (not the one) on Outlook outside the hierarchy of comcast folders.

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Customer reply replied 5 months ago
I don't any IMAP folder hierarchy.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

Right click on your root folder and view the subscribed folders list? see if it shows the sent folder? If not, please post a screen shot here.

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Customer reply replied 5 months ago
I'm done. Don't charge my card.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 5 months ago

No problem. You can request a refund by mailing***@******.***

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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