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My. My Outlook will not connect with my server. Web browser.

My Outlook will...

My Outlook will not connect with my server

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

When I try to send/receive email, I am unable to change my password

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I connect via Comcast

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Customer reply replied 3 months ago
When will you respond?
Answered in 6 minutes by:
3/27/2018
Fran
Fran, IT
Category: Email
Satisfied Customers: 267
Experience: Consultant
Verified

Hello and welcome to JustAnswer,Ny name is***** look forward to assisting you today.

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Sorry for the delay. give me a moment to look over your question

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Customer reply replied 3 months ago
Ok Fran. Thanks

Outlook seems to be having issues today with the browser function. Are you using a MAC or PC?

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Customer reply replied 3 months ago
PC. Dell Inspiron. Windows 10. This has been a problem since 3/23

Yes that what the last customer stated.I was able to get there mail client working on there mac. What browser are you using?

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Customer reply replied 3 months ago
Firefox and Edge

Ok . and neither of those will open your mail? do you get a error page loading?

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Customer reply replied 3 months ago
I can open Outlook, but not connect. No email sent or received since 3/23. A message pops up to sign in but my password ***** ***** I cannot sign in to Microsoft to change any passwords. Ugh!

OK have you tried the reset tool?

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Customer reply replied 3 months ago
No. Where is it?

ok hold please let me get the link

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Customer reply replied 3 months ago
Can you take control and fix it for me?

yes

Fran
Fran, IT
Category: Email
Satisfied Customers: 267
Experience: Consultant
Verified
Fran and 87 other Email Specialists are ready to help you
Ask your own question now

Ok let me get the link for remote access

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let me know if your have trouble

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Customer reply replied 3 months ago
Trouble. I’m having to download apps

ok. it should of just asked you to open.

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Customer reply replied 3 months ago
Can we do this on my computer rather than phone?

Oh yes. Sorry we can only do it on your computer.

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not the phone

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Customer reply replied 3 months ago
Ok. I’m loading it on my computer now.
Customer reply replied 3 months ago
You got me

It was a pleasure taking care of your outlook problems. Thanks

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Fran
Fran, IT
Category: Email
Satisfied Customers: 267
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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