Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have lost my email acct. [email protected] and…

Customer Question
I have lost my...

I have lost my email acct. ***@******.*** and goggle has given me***@******.*** this is not what I want in my computer.

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

No. but my g-mail comes up at***@******.***

Technician's Assistant: Have you checked for your email under the All Mail tab?

What happen to my old email which I was use to.

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

No just get my old email account back please.

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 hour by:
3/27/2018
Email technician: Chris L., Support Specialist replied 3 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. Most likely what has happened is you accidentally created a new account so you just need to log out of that and log into your old account.

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 3 months ago

When you are in the inbox look up to the top right and you will see a circle with either your picture or your initial in it. Click on the circle and choose sign out. After you have signed out sign in with your old gmail account name. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,765 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can't verify my google account. went to recovery page
I can't verify my google account. went to recovery page wrong g-mail. Tryed to call google can't talk to a person? what can I do? … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
My g-mail account is missing from my phone and have tried
My g-mail account is missing from my phone and have tried different ways to correct it. I was supposed to receive a code to submit to proceed with the g-mail acct. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I don't remember my g mail acct password!!! phone # contact
i don't remember my g mail acct password!!! phone # contact is(###) ###-####… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I bought a tablet and it is programmed with Google. In order
I bought a tablet and it is programmed with Google. In order to access my yahoo email account, I had to send it to my Gmail account. Because of this, I can no longer access my yahoo account directly, … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Yesterday I closed my old gmail acct and opened another one
Yesterday I closed my old gmail acct and opened another one with the help of netstack technologies and now I can't reach anyone from the phone # they gave me or their support online help. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have a Samsung s7 phone and I lost my yahoo mail acct
I have a Samsung s7 phone and I lost my yahoo mail acct cannot get into my mail.I've changed my phone number and since then I'm having problems with my yahoo acct my old number in my yahoo acct is(###… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have lost my e-mail acct, I had someone come out to help
I have lost my e-mail acct, I had someone come out to help with it. The pass word I had written down is not the one that g-mail knows. What can I do????????? Help!!!!! … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
This morning, I was on here an hour just trying to get
This morning, I was on here an hour just trying to get g-mail on and had to sign in to google which has never happened. I feel I made a serious mistake but had to set password ***** couldn't remember … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can not access my e-mail account It tells me it has been
I can not access my e-mail account It tells me it has been cancelled.? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I lost my phone now have new phone with new e-mail need to
I lost my phone now have new phone with new e-mail need to resign up with new e-mail help please … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Not a gmail question, but I cna't seem to find anothe way to
not a gmail question, but I cna't seem to find anothe way to contact goggle to get an answer to my question. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I can't access my g mail acct. I forgot the password so I
I can't access my g mail acct. I forgot the password ***** I set up anew acct to get the password ***** info but now that is my acct and I have lost the one I get all my mail to … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I cannot get on my g-mail account. The password does not
I cannot get on my g-mail account. The password ***** not work and when I try to reset it, it tells me it does not know me. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Google Help: I signed up Docs recently, but I've lost the
Hi Google Help: I signed up for Google Docs recently, but I've lost the paper I put the it on. (strokes) : ( I signed up with the email of***@******.***. But I can't remember my password. Can you plea… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I found some one use my yahoo e-mail address as s/her name
I found some one use my yahoo e-mail address as his/her name and selling drugs. He has his own email address. Can you help me to stop this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
have had an e-mail account for 5 years [email protected]
have had an e-mail account for 5 years [email protected] After having been gone on vac. for a week I turned on my computer to find that I had to log in again. I thought there was something new with… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
if i cant access my g-mail acct & make a new one can i still
if i can't access my g-mail acct & make a new one can i still access the "restore contacts" on my phone with a new acct & passcodes?… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
LAST THURSDAY,I HAD MY ACCT SET TO SAVE PASSWORD,WAS USING
LAST THURSDAY,I HAD MY ACCT SET TO SAVE PASSWORD,WAS USING GOGGLE CHROME, MY E-MAIL ADD [email protected],MY PASSWORDS I USED WERE MAYNARDCAT1,MAYNARDCAT2,AND THE FIRST PASSWORD XXXXX MR NOODLES TO SET… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x