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I cannot seem to get back in to my account. If I have a

Customer Question
I cannot seem to...

I cannot seem to get back in to my account. If I have a gmail account in addition to another e-mail that I normally use, will a message coming in on my gmail account come to my internet express? You can see, I need help and wish I could talk to a person!

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I do not usually use Gmail. Today I was applying for a work position on line and they said to be on Chrome. I assumed I had to use an old g-mail account I had from years ago.

Technician's Assistant: What troubleshooting have you tried?

I have tried my gmail name *********** and password. Last they were going to send me a verification but I did not find it on my regular e-mail page. I do not know if this company is going to send me a message where I will find it. I would love to change my g-mail address to something I could remember!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Isn't that enough??? I need help. I do not understand the difference between gmail and e-mail.

Submitted: 5 months ago.Category: Email
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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago

Can you phone me at *********? I do not know how long I have to sit here waiting. thanks.

Customer reply replied 5 months ago
Are both Chrome and Internet Explorer both Browsers?
To receive a g-mail message where does it come in? Do I have to be on Chrome even though I normally use Internet Explorer?
I am working from my desk top computer now but my Ipad, I think, uses Chrome.I do not know what the service offers are?
\
Customer reply replied 5 months ago
It is okay for you to connect to my device and fix it.
Customer reply replied 5 months ago
are you helping me?
Answered in 5 hours by:
3/28/2018
Email technician: Josh, Computer Enthusiast replied 5 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,659
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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