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Can't change my password on Google, don't remember my old…

Customer Question
Can't change my password...

Can't change my password ***** Google, don't remember my old password. I tried the code's they send me about 8 times but they don't work.

Technician's Assistant: What device or product does this involve?

My tablet

Technician's Assistant: What's the model of your device? How old is it?

Samsung I not sure but it's probably 6 years

Technician's Assistant: What have you tried so far with your Android device?

Go into Google and try to change it

Submitted: 3 months ago.Category: Email
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Answered in 3 hours by:
3/28/2018
Email technician: Dustin, Email Specialist replied 3 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,229
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Email technician: Dustin, Email Specialist replied 3 months ago

Besides the tablet, do you have any other windows computers, or a mac?

Also, is your tablet a windows tablet, or is it an android tablet?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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