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Windows mail has stopped working. Been using it for years…

Customer Question
Windows mail has stopped...

Windows mail has stopped working. Been using it for years and have made no changes to cause this.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Message is ox800cccof

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Xfinity

Technician's Assistant: What troubleshooting have you tried?

Don't know what to try

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

Error message also includes pop3, port 995 and secure(ssl)yes

Submitted: 3 months ago.Category: Email
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Answered in 1 minute by:
3/27/2018
Email technician: Jason Jones, Computer Technician replied 3 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,251
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Ask Your Own Email Question
Email technician: Jason Jones, Computer Technician replied 3 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Customer reply replied 3 months ago
prefer not
Email technician: Jason Jones, Computer Technician replied 3 months ago

I very much understand. You can't be too safe nowadays. Personally, I have worked with in upwards of 50,000 people on this website directly, have remotely connected with computers thousands of times, and have had no problems; however, I very much do respect your choice to not allow a remote connection.

When was the last time that it worked?

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