Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Yesterday I switched from Hotmail to Yahoo mail. My laptop…

Customer Question
Yesterday I switched from...

Yesterday I switched from Hotmail to Yahoo mail. My laptop is no problem accessing Facebook. On my Ipad somehow started a new Facebook account. Now on the Ipad, I can't get into my old Facebook account. How can I cancel the new one and get back to the old one?

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No, just my laptop

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I can get into Facebook with my ID:***@******.*** and PW of:Trigger1951! but my I-pod will not let me into that account becasue of the new one.

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 53 minutes by:
3/27/2018
Email technician: Ameen Khan, Computer Technician replied 3 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 584
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

Ask Your Own Email Question
Email technician: Ameen Khan, Computer Technician replied 3 months ago

It sounds like you are trying to use your vanlauwe Facebook ID on your iPad and its not letting you. Is this correct?

Ask Your Own Email Question
Customer reply replied 3 months ago
By mistake yesterday I opened a new Facebook account on my iPad. My laptop lets me into old account, but my iPad will not
Email technician: Ameen Khan, Computer Technician replied 3 months ago

I see, let me give you the steps to try and fix this. I'll be back shortly with the steps.

Ask Your Own Email Question
Email technician: Ameen Khan, Computer Technician replied 3 months ago

Its a two part process. First you will sign out of Facebook and then sign back in on your iPad.

First, to sign out of Facebook from that account, Open your Facebook application on the iPad.

Tap "More." The button is located in the lower-right-hand corner of your screen.
Choose and press Logout. Scroll down to find this option. You will be asked if you want to confirm this option.
Tap to confirm your log out. You are now logged out of your Facebook account.

Next, you will want to sign in with your actual Facebook account. You should be brought back to the login screen. Type in the email address and password ***** your Facebook account.

Try the above steps and let me know if you have any questions. Thanks

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have a new phone number and I don't have access to my old
I have a new phone number and I don't have access to my old email but I made a new one it's easy to see it's me somebody please help me … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have been hacked on my yahoo account & and the person
I have been hacked on my yahoo account & and the person trying to show some dirty pictures on my account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm signed into Google with the "rocketmail.com" address
I'm signed into Google with the "rocketmail.com" address which was canceled during the major breach some years back. It's apparently difficult, if not impossible, to correct or update to my current em… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My yahoo email account is locked. THe phone # they have is
my yahoo email account is locked. THe phone # they have is associated with a defunct yahoo account. I'm unable to change my password ***** it doesn't recognize it.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I think my hotmail account has been hacked. When I went
Hi. I think my hotmail account has been hacked. When I went through the steps to fix my account another person was sent to me to recover my account. Can I cancel my account and open a new one. My hotm… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have been locked out of my hot mail account because
I have been locked out of my hot mail account because Microsoft said ther is no way to prove that it's mine because I no longer have the Yahoo account that was connected for verification purposes. Bec… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Facebook enabled, Saturday I changed devices, Could not
Could not access email , started new account new e-mail worked for a few hours started 3rd account bymystake nothing on that one , they enable me ? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
E-mail is fine.....just this one e-mail had a mention of
e-mail is fine.....just this one e-mail had a mention of something to look at at facebook...it is my facebook accout I cannot get back to..was working yesterday and will not accept my password. I thin… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Cannot find my email trying to close facebook account they
cannot find my email trying to close facebook account they sent a six digit password ***** i cannot find my account to use the new pw to close the acct on***@******.*** my new updated account an cell … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
My yahoo email keeps showing up as my old one, I've had a
My yahoo email keeps showing up as my old one, I've had a new one for three years and can't access it… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need to use my old account , the company that had that account
I need to use my old account , the company that had that account went under and I made a new account . I need to cancel the new account and find out how to log in to the old account, I was logging in … read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I downloaded some software today, and now my Hotmail wont send
I downloaded some software today, and now my Hotmail wont send or receiver from my desktop computer. My Android hone still sends and receives just fine. Something did change my password XXXXX the mail… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I can't get through to ATT or Yahoo. How do I cancel my
i can't get through to ATT or Yahoo. How do I cancel my yahoo e-mail? I already started the gmail one.… read more
authentech
authentech
527 satisfied customers
I cant remember my facebook password. How can I get in touch
I can't remember my facebook password. How can I get in touch with facebook to change my password. I can't even remember my yahoo email password XXXXX make any changes to reset password. My yahoo emai… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I just got the new iPad & signed up for mail but already had
I just got the new iPad & signed up for mail but already had an acct. I think they put me back to my old acct. but I haven't gotten any mail in the inbox since the 2nd day… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
can I chance my current email address,[email protected],
can I chance my current email address,[email protected], to my old email address,[email protected]? Reason being, I can't seem to transfer my fb account to the new email address… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
I had to change my hotmail password XXXXX and my iPad keeps
I had to change my hotmail password XXXXX and my iPad keeps asking for my hotmail password. It won't accept my original password XXXXX the account was blocked and it won't accept my new one. I can't g… read more
Cris
Cris
60 satisfied customers
I want to retain my SBC Global.net e-mail address as my primary
I want to retain my SBC Global.net e-mail address as my primary address and can't access it, I started a new yahoo mail address so I could at least get e-mails out, but I don't like it I want the orig… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x