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All my pictures and messages have been deleted and the

Customer Question
All my pictures and...

All my pictures and messages have been deleted and the message I got was to call customer service

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone usually I have a tablet also

Technician's Assistant: What troubleshooting have you tried?

Everything I even went to the Verizon store they could not help me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can access my gmail it's just my photo's and my texts that are not there

Submitted: 4 months ago.Category: Email
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Answered in 8 minutes by:
3/27/2018
Email technician: Mike Taylor, Lead Technician and Owner replied 4 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,629
Experience: 16 years experience in troubleshooting email problems.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

What exactly did the message say? was it an email?

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Customer reply replied 4 months ago
No my phone restared itself somehow and I lost all my text messages and all my photos Verizon couldn't help me I was trying to get my photos nothing came up but to call customer service for help
Customer reply replied 4 months ago
No thanks
Email technician: Mike Taylor, Lead Technician and Owner replied 4 months ago

Are you sure you are signed into the phone? If not that could be the reason it has all vanished

Ask Your Own Email Question
Customer reply replied 4 months ago
Please do not charge my credit card
Email technician: Mike Taylor, Lead Technician and Owner replied 4 months ago

You no longer need help?

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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