Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have been unable to log into my hotmail/outlook account…

I have been unable...

I have been unable to log into my hotmail/outlook account for five days. All I get is a screen "there's a problem right now", "try again later". What's going on???????

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Checking.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Should.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not logged in on any other devices (two phones and an iPad).

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/27/2018
Fran
Fran, IT
Category: Email
Satisfied Customers: 267
Experience: Consultant
Verified

Hello and welcome to JustAnswer,my name is***** look forward to assisting you today. How are you accessing you email? from a browser or outlook application.

Fran
Fran, IT
Category: Email
Satisfied Customers: 267
Experience: Consultant
Verified
Fran and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Safari

You are using a Mac computer?

Ask Your Own Email Question

Please click on this link https://join.zoho.com/747381642 to start the remote session. Follow the instructions for starting the session

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Fran Your Own Question
Fran
Fran
Fran, IT
Category: Email
Satisfied Customers: 267
267 Satisfied Customers
Experience: Consultant

Fran is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Can't get my emails anymore only comes thru on ipad. Can't
Can't get my emails anymore only comes thru on ipad … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
I have had my PC wiped completely and am trying to set up my
I have had my PC wiped completely and am trying to set up my accounts again. I reset my Microsoft password ***** then misplaced it, but now have the password. Problem: I was locked out of my account. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
Hotmail works well on my iPad Mini and desktop computer, but
Hotmail works well on my iPad Mini and desktop computer, but I am unable to send or respond to emails received on my iPad Pro. Error message says there is an error in user name or password ***** it is… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have two hotmail accounts. With both, I am unable to enter
I have two hotmail accounts. With both, I am unable to enter my account. This happened within the last half hour. I get an error message theat the account is unrecognized. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I'm trying to reset my outlook on my ipad, but when I type
I'm trying to reset my outlook on my ipad, but when I type my password ***** the screen goes blank & does not proceed … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have been locked out of my Hotmail account for two days. I
I have been locked out of my Hotmail account for two days. I have gone through the recovery process five or six time and had a new code sent to another email address. … read more
Cory
Cory
Vocational, Technical or Trade Scho
118 satisfied customers
I'm missing hotmail emails that are arriving on my iPhone
I'm missing hotmail emails that are arriving on my iPhone but not my iPad. Not many but they never show up on my iPad why? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I lost all my e mails and they ask me to make a new outlook,
I lost all my e mails and they ask me to make a new outlook … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't get into my hotmail account, 2 days, Computer iPad
I can't get into my hotmail account JA: How long have you had this issue with your Hotmail account? Customer: 2 days JA: How do you access your email most often? On a phone or tablet, or through a web… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't get emails on either my iPad or iPhone 6. When I try
Hi I can't get emails on either my iPad or iPhone 6. When I try to enter my password ***** my email account it says "unable to verify account". What do I do?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't log in to my hotmail account because my server
I can't log in to my hotmail account because my server password ***** changed unknowingly. I have tried to use two step verification but cant get into my account settings to turn it on.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
How do i switch my email from hotmail to outlook? When I go
How do i switch my email from hotmail to outlook? When I go to outlook I am able to log in with my hotmail address. But I am unable to do the same on my mobile devices...ipad and iphone… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I upgraded to windows 10 and after that it changed my
I upgraded to windows 10 and after that it changed my computer email address from my regular yahoo email to my Hotmail address so I was unable to get into my computer. I had my son look at it and he u… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an iphone 5s and an ipad 2. I recently added a
I have an iphone 5s and an ipad 2. I recently added a hotmail acct to both (same). Now when i send a hotmail email it shows as sent twice. I have tried all kinds of settings in email. For instance sho… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
I have recently changed my Hotmail password. I am having problems
I have recently changed my Hotmail password. I am having problems when trying to Access my account via the "mail" icon on my iPad mini. It keeps saying "password *****". I can though Access my account… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Im getting this message (We cant connect to Outlook at the
Im getting this message (We can't connect to Outlook at the moment. Please try again later.) during peek times during the day ever since the migration from hotmail to outlook… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
When I save an important email into another folder it disappears
When I save an important email into another folder it disappears when I try and retrieve it. This is in a hotmail account… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
all my emails are going to trash automatically. What should
all my emails are going to trash automatically. What should I do? haven't heard anything back. should I have?… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x