Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot get into my email account. I don't know if I have…

Customer Question
I cannot get into...

I cannot get into my email account. I don't know if I have been hacked or what. My password ***** not work and I cant figure out how to reset it because it will not take the password ***** enter.

Technician's Assistant: Are you logged into your email account on any other devices?

I am on my desktop and also on my phone but I usually dont get emails on my phone but I actived it when I was trying to get into my emails.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

NO not that I know of

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
3/27/2018
Email technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 3 months ago

May I know who is your email provider for example Gmail, Yahoo?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My email has been hacked and i am wanting to recover. i am
hi there, my email has been hacked and i am wanting to recover. i am using a gmail account … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My gmail account was hacked and the person who hacked it
My gmail account was hacked and the person who hacked it changed the password ***** phone number. Can I freeze my account or how can I get it back? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
141 satisfied customers
My son did a factory reset on his phone and lost his account
Hi my son did a factory reset on his phone and lost his account and now we cant seem to figure out how to recover it since we have firgotten both the address and password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am getting booted out of Yahoo (my home page) on my Dell
I am getting booted out of Yahoo (my home page) on my Dell Inspiron/Microsoft Windows 10. Cannot access my email ...... … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
How can i recover my old Hotmail. I believed now Hotmail own
how can i recover my old Hotmail. I believed now Hotmail own by google … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Second opinion] I cannot log into my account I dont have the
Second opinion] hello I cannot log into my account I dont have the phone numbers that I used to have, is there anyway you could give me a temp password ***** I can log into my account, as I forgot it… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am locked out of my mail and cant get my messages because
I am locked out of my mail and cant get my messages because I forgot my password ***** promised to send me a way to reset by mail...haven't receivied it Do I just need to download GOOOGLE TO GET THEM?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
I am trying to reset my gmail and google account password.
Hi I am trying to reset my gmail and google account password. My problem is that the recovery email address I used when setting up the account is no longer in use. I hence cant access the link sent to… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My gmail emails have been changed to someone elses phone and
my gmail emails have been changed to someone elses phone and email to recover. why did this happen? how can i get back into my email account?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Hey I have a facebook account I haven't been on years
Hey I have a facebook account I haven't been on for 3 years my phone broke and logged out so I have never had to log in before please help… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Please help! i was logged into my email on my phone and i was
please help! i was logged into my email on my phone and i was on my laptop checking the email and randomly it said error on my messages while i was replying. Then it sends me to auto login page and sa… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I keep getting alerts my email login has failed and i need
I keep getting alerts my email login has failed and i need to re-enter the password. I've tried this several times it doesn't work. I've reset phone. I've deleted and tried readding.I've done everythi… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I,ve been trying to access my gmail account all day & I'm just
I,ve been trying to access my gmail account all day & I'm just running in circles. I've been using the right address & password ***** just keep getting told they are incorrect. I've tried your on-line… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I need help getting into my gmail account. I think at one point
I need help getting into my gmail account. I think at one point my email and facebook were hacked and I went a lil crazy resetting passwords. Well, I have forgotten my password. Now I cannot use email… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My e-mail, [email protected] was hacked. An e-mail went
My e-mail, [email protected] was hacked. An e-mail went out to my list from someone claiming they were me "Telling them I was in the Phillipines and needed money in the amount 0f$3,100. No address w… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have been blocked from my Hotmail account. It was hacked
I have been blocked from my Hotmail account. It was hacked and sent a spam message to many of my contacts. I changed my password XXXXX - within an hour of the spam being sent. To do that I was given t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Been hacked. Need to change my hotmail password XXXXX have no
Been hacked. Need to change my hotmail password XXXXX have no options hyperlink in screen right corner. [email protected]… read more
AssistYouNow
AssistYouNow
257 satisfied customers
my account has been hacked and i want it disabled under michael
my account has been hacked and i want it disabled under michael labrake [email protected] i cant log onto facebook or [email protected] i fear the hacker has been using a credit card to play games s… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x