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I want to recover my facebook account that closed out

Customer Question
I want to recover...

I want to recover my facebook account that closed out yesterday. I do not want to create another account as I do not want to reach out to all my friends list again.

Technician's Assistant: When did you last update Facebook?

Don't know..

Technician's Assistant: What have you tried so far with your Facebook?

Loging in. Facebook wants me to create a new account

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I do not remember my password ***** user name

Submitted: 4 months ago.Category: Email
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Answered in 10 hours by:
3/28/2018
Email technician: Ameen Khan, Computer Technician replied 4 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 728
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

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Email technician: Ameen Khan, Computer Technician replied 4 months ago

It sounds like you are trying to recover your old facebook account. To help me better assist you, please tell me if you chose to close your facebook before? also, what is the email address you used for that account?

Thanks

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Customer reply replied 4 months ago
I did not choose to close it.i do not log out..however it took me to the sign in page and when it did i did not rember my sign in or password.***@******.***
Email technician: Ameen Khan, Computer Technician replied 4 months ago

I see, to better assist you, can you tell me if you are signing into your Facebook account through a computer, iPhone, Ipad?

We can try a remote support session which will be the quickest way to fix this. Let me know. Thanks

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Customer reply replied 4 months ago
Android phone
Email technician: Ameen Khan, Computer Technician replied 4 months ago

Ok, on your Android phone, can you try these steps below:

Choose forgot password ***** then use your email***@******.*** and follow the steps. Let me know how that goes.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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