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It is shortening the message. Gmail. Browser. None yet

It is shortening the...

It is shortening the message.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Browser

Technician's Assistant: What troubleshooting have you tried?

None yet because I am working. I don't have time.

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Answered in 11 minutes by:
3/27/2018
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Could you provide further details about your issue? Which message are you referring to here?

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Customer reply replied 30 days ago
Hello! My email is trimming the message. I am using a browser on a laptop. It will make it only on half of the page.

I see; when did it start showing up this way? Could you let me know which browser, e.g. Internet Explorer, Chrome, Firefox, are you using?

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Please ignore any failed offer shown on this page; it's sent at the site's end and not by me.

OK, let's get started. Please open up the following website on your computer:

www.fastsupport.com/595366891

Follow the on-screen prompts to download and open/run the GoToAssist file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 30 days ago
Its opening.

OK, thanks; standing by

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Connected.

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Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

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Customer reply replied 30 days ago
Got it!
Customer reply replied 30 days ago
Looks like the issue is resolved now.
Customer reply replied 30 days ago
Still problematic. I don't feel good today so I need to rest but can check this in the morning.
Customer reply replied 29 days ago
The email is still acting problematic.
Jeffrey B
Category: Email
Satisfied Customers: 704
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 29 days ago
Hi Jeffrey yes I need assistance. Email is still acting funny.

Understood.

Do you want me to remotely connect and solve this for you?

Kind regards,

Jeffrey

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Customer reply replied 29 days ago
Please!
Customer reply replied 29 days ago
Now I have noticed mt firefox is acting funny!

Understood.

Are you on a windows or a MAC computer?

Kind regards,

Jeffrey

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Customer reply replied 29 days ago
Windows

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 29 days ago
Downloading now!
Customer reply replied 29 days ago
ID - 777 909 349
PASSWORD ***** 1403

connecting

Jeffrey B
Category: Email
Satisfied Customers: 704
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified
Jeffrey B and 87 other Email Specialists are ready to help you
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Customer reply replied 29 days ago
My friend said the emails I send - "Yours does show up on half a page though!!"

Understood. Thank you

Kind regards,

Jeffrey

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Customer reply replied 29 days ago
I hope this can be resolved soon Jeff. Thank you!

Understood.

Kind regards,

Jeffrey

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Jeffrey B
Jeffrey B
Jeffrey B
Category: Email
Satisfied Customers: 704
704 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

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