Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Trying to set up portal for Ciereck-Dr Malan's pt. as wife…

Customer Question
Trying to set up...

Trying to set up portal for Robert Ciereck-Dr Malan's pt. as wife has set up her portal and we both have same email address-will not let me set up-even tho password ***** *****

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Only tried to use new password. don't know what else to do

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

No-thank you

Submitted: 27 days ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
3/27/2018
Email technician: Jess M., Computer Support Specialist replied 27 days ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,608
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What exactly did you mean by setting up a portal? What exactly do you want to accomplish?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 27 days ago
windows
to enable access to physician and medical records. portal thru hellowell
Email technician: Jess M., Computer Support Specialist replied 27 days ago

Thank you for writing back with that information. Are you using a special or customized software in your computer for medical records?

Ask Your Own Email Question
Customer reply replied 27 days ago
No. Using search engine to ope hello well portl
Email technician: Jess M., Computer Support Specialist replied 27 days ago

You mentioned Hellowell. Are you accessing your own hellowell account using your web browser and now you want your wife to also have access to it using your own (the same) computer also?

Ask Your Own Email Question
Customer reply replied 27 days ago
My wife is set up w her own password. I wish to set up my acct using my password ***** hello well no I do not wish to pay for a secure connection
Email technician: Jess M., Computer Support Specialist replied 27 days ago

Ok, so your wife's account is already setup and now you want your account setup. In this case, if the main user account for Hellowell is your wife, you need to ask her to create your account for you.

However, since account setup is based on email address, you need to use a DIFFERENT email address from what your wife is using. An email address in any system is treated as unique account therefore, when you try to use the email address that your wife is using, you cannot create your account because the system will check and find that the said email is already in use.

If you are sharing an email account with your wife, for the purpose of Hellowell, you need to create a new email account. You can use free email services like Gmail.com or Hotmail.com. Once you have the email created, you can then ask your wife to create your OWN hellowell account using the new email account.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,608
7,608 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

7,608 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
One hour ago my inbox was suddenly empty! I am sure that I
One hour ago my inbox was suddenly empty! I am sure that I didn' cause it. I found the missing mail in the recycle bin and moved them back to the inbox. What could have causrd this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It's not my e-mail it's my face book all of a sudden the
It's not my e-mail it's my face book all of a sudden the whole site dissapeard and the want my password ***** I don't remember it … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I have just converted from Windows 7 to Windows 10 with no
I have just converted from Windows 7 to Windows 10 with no hiccups :) … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I got a email form you guy about my email requrest t o
I got a email form you guy about my email requrest t o terminate google email account I did not ask do that … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I can't get on my yahoo mail. I an get on yahoo. I have been
I am 88 years old and have not had this happen before… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
There are two versions of Outlook. How do I get to the one
There are two versions of Outlook. How do I get to the one where my mail is? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I cannot access my e-mail. EarthLink web says it's 100% full
I cannot access my e-mail. EarthLink web says it's 100% full - empty trash. I keep emptying trash, nothing happens and I cannot get my e-mail. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I contacted you earlier from my Gmail account in order to
I contacted you earlier from my Gmail account***@******.*** in order to report that my other gmail account has been "disappeared" and probably hacked, but I can't contact Google. What do I do now? … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I CAN SEND MESSAGES BUT NOT RECEIVE THEM FROM MY BUSINESS
I CAN SEND MESSAGES BUT NOT RECEIVE THEM FROM MY BUSINESS SUITE … read more
Jess M.
Jess M.
Computer Support Specialist
7,608 satisfied customers
4 year-old HP with Windows 10. Would like to have Mail as
4 year-old HP with Windows 10. Would like to have Mail as CHROME, GMAIL, AOL, . . . … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
An error occurred while sending mail. The mail server
An error occurred while sending mail. The mail server responded: No such domain at this location. Please check the message recipient "*****@******.***" and try again Unable to send email. Get this err… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
A company that is called "Last Pass" has taken over my home
A company that is called "Last Pass" has taken over my home page with my account "*****@******.***" I do not want to subscribe to Last PASS and find this marketing attempt intrusive and disgusting.. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Your imap server wants to alert you to the following: cannot
your imap server wants to alert you to the following: cannot remove system folder … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Iam trying to recover my email account which was deleted by
iam trying to recover my email account which was deleted by mistakely.i also forgot the old number which was associated with the email to recover … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I'm locked out of my cell phone. I can't remember my gmail
I'm locked out of my cell phone. I can't remember my gmail password. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I hope you are the right person to talk to - ihave received
Hi Pearl, I hope you are the right person to talk to - ihave received a suspected scam email under the name of Apple - can you help me or do you have a web site where i CAN REPORT IT PLEASE ? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
I am not receiving emails. Can you help? I am not receiving
Not that I am aware of. I was always receiving them and they just stopped. i dont know why … read more
Eric Ewing
Eric Ewing
University IT Manager
154 satisfied customers
On Mon nite I was trying to access my Email and received a
On Mon nite I was trying to access my Email and received a message supposedly from Microsoft that my account was hacked and they could clean it. I was unable to continue. next thing I knew I was conne… read more
Cody
Cody
Computer Science
2,156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x