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This answer was rated:

I can't access my second Gmail account. No just my laptop.

Hi, I can't access...

Hi, I can't access my second Gmail account.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No just my laptop

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm not sure

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes - I had gmail problems for a few days until Sunday evening, when Gmail asked me to log in with my password. I have two accounts so I logged in on the one I use most - but I need to access both. Once I logged in, on Gmail on Sunday evening, I had to choose between the two accounts, and now can't access the other one.

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Answered in 5 minutes by:
3/27/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,064
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to access your second Gmail account?

Please let me know

Thank you

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Customer reply replied 3 months ago
Hi Richard, when I click on the photo to access my other account, the other account does not show as an option to select. Ruth.

ok, then you have the option to add an account Ruth, choose that and then sign in.

Let me know the results please

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Customer reply replied 3 months ago
Hi Richard - that worked! Thanks very much.Cheers
Ruth

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,064
Experience: Over 15 year experience in Email Systems and Programs
Verified
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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,064
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Experience: Over 15 year experience in Email Systems and Programs

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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