Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

In Xfinity email I can now only get a service called Compose…

Customer Question
In Xfinity email I...

In Xfinity email I can now only get a service called Compose which lists received messages, but I can no longer get sent messages, saved messages, or trashed messages. Also I don't receive a site for spam but I don't have any spam messages to my knowledge. Can you please help me to received the missing messages, especially sent ones and drafts? There may be a problem because my comcast account was originally in my deceased husband's name of Warren Lambert, and my name is***** emai account is:***@******.***

Technician's Assistant: How's your internet connection? Are you checking XFinity from a browser or a mail client (e.g. Outlook)?

No I don't do Outlook. I just get on the internet on my computer, and type the word Comcast or sometimes just hit the letter c, and it sends me to my comcast account when I put in my account name and password.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not unless you need something.

Submitted: 3 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/27/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Can we do a remote session so i can fix this for you?

Ask Your Own Email Question
Customer reply replied 3 months ago
It hasn't helped and the amount deducted exceeded the amount mentioned.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 3 months ago

Have you checked your email settings? You need to speak to JustAnswer for any billing quiries by mailing them on***@******.*** or by calling them on 1(###) ###-####/p>

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,957 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Windows 7My emails were deleted several days ago. (not be
Windows 7My emails were deleted several days ago. (not be me). I need them restored to my email (*****@******.***). I also can't compose or write emails. I have a laptop Inspiron, Windows7, Intel Core… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can not sent anything because it's the wrong emai it's
I can not sent anything because it's the wrong emai it's telling me it's couchon52 at iCloud and my email has all ways been Couchon***@******.*** I try to change it they said it's going to my spam how… read more
Harry
Harry
2,032 satisfied customers
I deleted the email with the renewal notice for the windows
I deleted the email with the renewal notice for the windows word, excel power point etc..could you help me with this? … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
6,957 satisfied customers
I just completed a draft of a and important email message to
I just completed a draft of a long and important email message to one of my daughters, but clearly hit a Non-Send button which eliminated or deleted the draft. Is there any way that I can retrieve thi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I wrote an e-mail and when I went to t "send" the letter
I wrote an e-mail and when I went to hit "send" the letter popped off the screen and a message appeared that said my e-mail went to "auto-save. It is now in Drafts. How can I get my letter out of draf… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
IN outlook 10, could not send emails. They appeared at the
IN outlook 10, could not send emails. They appeared at the bottom of the screen and then before I could find the send button they disappeared. Can I get them back?… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I can'tell find my reply recently in process to Maro and
I can'tell find my reply recently in process to Maro and supposedly saved (unintentionally) in Drafts. I'm a newbie and technophobe and need instructions in general re how to navigate Yahoo Mail on Sa… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Support. Yesterday I received an email from Yahoo,
Hi Support. Yesterday I received an email from Yahoo, Supposedly saying that they had received an email asking Yahoo to cancel my Yahoo acct. When I hovered the mouse over the sender (Yahoo) it showed… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have 3 different yahoo mail accounts. I am having problems
i have 3 different yahoo mail accounts. I am having problems with just one of them. I have not been getting mail into my spam folder. For a while nothing. Then for a few days aa few, then nothing, tod… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Some of my friends are using my *****@******.*** to email
Some of my friends are using my *****@******.*** to email me but Not getting through to me. Two yesterday said this happened but I am receiving some Emails. How can I correct this. Do you need to know… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Iphone 6plus. I just got my new iPhone. I use Comcast as my
Iphone 6plus. I just got my new iPhone. I use Comcast as my email provider. I am receiving emails on new phone but my messages won't send. I get the error message that I typed in incorrect password. I… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I was typing an email in AOL write mail and my text disappeared.
I was typing an email in AOL write mail and my text disappeared. Undo does not bring it back.… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
For a couple of years now some random emails I send end up
For a couple of years now some random emails I send end up returning to my Drafts folder 1-5 days later. This means I have to check my Sent folder to make sure it was sent. They always have been but t… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My first experience with "new compose": I composed a letter
My first experience with "new compose": I composed a letter with the usual address & subject lines; then clicked SEND, then X (labeled SAVE & CLOSE). My letter vanished, replaced by a new compose wind… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
while fine tuning my message filters all my email files were
while fine tuning my message filters all my email files were transferred to the trash file ? when I tried to re-install them in the in box they disappeared ? I have duplicates in the apple mail progra… read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
My yahoo account was hacked into this afternoon. Spam went
My yahoo account was hacked into this afternoon. Spam went out to all my contacts. All my email was deleted. All my contacts were deleted. I asked yahoo to try and reestablish my mail and contacts. In… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have been unable to receive any emails into my gmail
Hi I have been unable to receive any emails into my gmail account in the last 36 hours and I cant seem to figure out why… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
I have Windows Live Mail. I rec'd a junk email but then I
I have Windows Live Mail. I rec'd a junk email but then I mistakenly clicked on "Add Sender's Domain to Blocked Sender List." Now I can't send out emails to any of my contacts who have that same domai… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x