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Cannot get Apple ID with. Have put in my new gmail address…

Customer Question
Cannot get Apple ID...

Cannot get Apple ID with***@******.***. Have put in my new gmail address of***@******.*** but it keeps going back to bigpond address which I no longer have

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On ipad

Technician's Assistant: What troubleshooting have you tried?

Had a green bubble come up to fix Apple ID which let me put in my gmail address and password ***** fixed it but old email address still comes up

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just seem to be going around in circles, I tried to open a new account using my gmail but says it’s taken therefore mine has registered

Submitted: 3 months ago.Category: Email
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Answered in 9 minutes by:
3/27/2018
Email technician: Ameen Khan, Computer Technician replied 3 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 583
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

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Email technician: Ameen Khan, Computer Technician replied 3 months ago

To make sure I don't miss anything, your new email***@******.***, would you like to set this up on your iPad now instead of the bigpond one?

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Email technician: Ameen Khan, Computer Technician replied 3 months ago

Okay, lets try these steps first and let me know how it goes. I am here to help you, if you need. Feel free to message me.

On your iPad

  1. Go to Settings > Accounts & Passwords and tap Add Account.
  2. Tap your email provider.
  3. Enter your email address and password.
  4. Tap Next and wait for Mail to verify your account.
  5. Choose information from your email account, like Contacts or Calendars, that you want to see on your device.
  6. Tap Save.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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