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I'm trying to get online with my computer and I don't

Customer Question
I'm trying to get...

I'm trying to get online with my computer and I don't remember the password

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 3 months ago.Category: Email
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Answered in 1 minute by:
3/27/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,809
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is it asking for the Wi-Fi / wireless password?

What is the make / model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If yes, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Email technician: Viet - Email Tech, Computer Support Specialist replied 3 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Category: Email
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