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Someone is trying to get in my Gmail account !! Am

Someone is trying to...

Someone is trying to get in my Gmail account !!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

NO, am not....They have gotten into my Instagram and Facebook pretending to be me....All my friends told me I have hacked.....

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

He tries every hour, 24 hours a day....I have reset my password....but he won't stop...my niece has even talked to him, pretending to be me....She told him he needed God in his life and he told her..God no give me money....

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just need help !!! Thank you !!!

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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 21 minutes by:
3/27/2018
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,198
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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I'm sorry about the issue, When did this start ? Are you using Windows or Mac?

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Customer reply replied 3 months ago
This started about 4 weeks ago....My family and friends have tried to get him into a group conversation, but he wont...I'm not sure what I'm using....Sorry, I'm not computer savvy. I'm on my Samsung phone talking to you now....

Do you have a computer connected to the internet please?

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Customer reply replied 3 months ago
I just put down $5.00 and they said it was in good faith on my part....you should have all that information....this is what makes me nervous....They told me it would be more....Now your telling me less than what they told me.....

I will do the best to help you, just tell me if you have a computer connected to the internet please

Thank you

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Customer reply replied 3 months ago
I do not.... I'm not on a laptop...I'm on my phone....AT&T

Ok, what is the model of your Samsung phone ? Do you have access to your Gmail account ?

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Customer reply replied 3 months ago
Galaxy S 5

Do you have access to your Gmail account please?

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Customer reply replied 3 months ago
I have access to my Gmail account...if I need to I can get on it.....

Ok great! Please follow the steps below to secure your account :

Let me know if you need further assistance

Thank you

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Customer reply replied 3 months ago
Gmail is on...

Please follow the steps above, if you need further assistance please reply back to me and i will gladly continue to help

Thank you

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Customer reply replied 3 months ago
I did change my password ***** week....but he is still trying....

Please enable the two step verification so you can stop him

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Customer reply replied 3 months ago
Ok....I'll do my best....Thank you
If it does not work I'll be back .....

You are very welcome, If you have a moment please rate my answer by clicking on one of the stars, positive rating are appreciated

Thank you

Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,198
Experience: Networks & Security Engineer
Verified
Mr.Med and 87 other Email Specialists are ready to help you
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Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,198
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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