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Im trying to get into my e-mail and can"t get past the

Customer Question
Im trying to get...

Im trying to get into my e-mail and can"t get past the password

Technician's Assistant: Are you logged into your email account on any other devices?

Just e-mail

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't think so

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No - I just want to log on

Submitted: 4 months ago.Category: Email
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Answered in 12 minutes by:
3/27/2018
Email technician: Ameen Khan, Computer Technician replied 4 months ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 727
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today. What is the email address that you would like to reset the password *****?

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Customer reply replied 4 months ago
I've updated my password ***** now on recovery screne and have no other e-mail address. How do I proceede
Email technician: Ameen Khan, Computer Technician replied 4 months ago

You can create a free email account from Gmail, Hotmail or Yahoo. A suggestion.

Would like me to try and reset from my end? Kindly share your email address. Thanks

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Customer reply replied 4 months ago
I have resolved my issue
Email technician: Ameen Khan, Computer Technician replied 4 months ago

Alright, glad to hear. Hope I was of some assistance to you. Have a great day!

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Customer reply replied 4 months ago
Thank you for your time---I've taken care of my issue
Email technician: Ameen Khan, Computer Technician replied 4 months ago

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service, hopefully 5 stars :) and press submit at the top of your question page once you have a moment. Thanks

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Customer reply replied 4 months ago
Ameen; My friend and I have resolved my e-mail issue and I did not need assisstance from you and do not feel that I owe you anything for your time including any kind of a rating. Thank you and have a good day.
Email technician: Ameen Khan, Computer Technician replied 4 months ago

Thats fair, I understand. Thank you for being honest. Best of luck with everything and hope you see you soon.

Thank you and have a great evening.

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Ameen Khan
Ameen Khan
Ameen Khan, Computer Technician
Category: Email
Satisfied Customers: 727
727 Satisfied Customers
Experience: IT Specialist

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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