Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can’t get into my yahoo account I don’t remember the

Customer Question
I can’t get into...

I can’t get into my yahoo account I don’t remember the password ***** I don’t remember the security questions and the phone number has changed how do I get into my email

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 2 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 9 minutes by:
3/27/2018
Email technician: Chris L., Support Specialist replied 2 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,760
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you.

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 2 months ago

If you have already tried all of the steps at the password ***** page here then unfortunately you are not going to be able to recover this account unless you can remember the password ***** use the back up options that are showing to you.

If the password ***** changed or the account was hacked then you are not going to be able to get back in without verifying it is yours. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password.

Yahoo being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

Yahoo states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "

So unfortunately there are no options left since it sounds like you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more time looking for a solution in this situation as you have no options aside from being able to reset the password ***** the online recovery tool. I just don't want to give you hope because in the last year yahoo has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again. It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not yahoo, their policies, or the situation itself.

In your case it seems your only option is to remember the password ***** you can log into the old account and change the phone number on file. Don't give up, try and make a list of any passwords you have used in the past and everyday try a couple of new passwords.

Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,760
5,760 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

5,760 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cant find email address. Cant find anything how do I get new
cant find email address JA: Have you checked for the lost email in your Trash and Spam folders? Customer: yes cant find anything how do I get new one JA: What email provider are you using (e.g. Gmail,… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I can't remember my email password.. Just my phone i think.
I can't remember my email password.. JA: Are you logged into your email account on any other devices? Customer: Just my phone i think JA: Do you have security questions or a phone number on file to he… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get on my e mail. No just my computer. I did reset
I did reset it. I click on it and it doesn't connect … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My phone was stolen while on vacation in Europe. I don't
My phone was stolen while on vacation in Europe. I don't have a clue on my date of set up and password. But my flight information to get to my next destination is on my email. I am desperate for help … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
9 satisfied customers
Outlook is not closing data files properly, offline and
repaired the data files, created a new profile, uninstalled microsoft office and reinstalled it. It connects to the server downloads the folders and immediately shut down. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I have been locked out because I tried too many times to log
i have been locked out because I tried too many times to log in but I just checked my junk box and see emails from people I do not know and sights I am not familiar with. apparently someone is using s… read more
Justin Johnson
Justin Johnson
Founder
2,136 satisfied customers
I'm trying to import contacts from a USB drive with
I'm trying to import contacts from a USB drive with compressed contacts I had previously with exchange. … read more
Justin Johnson
Justin Johnson
Founder
2,136 satisfied customers
I cannot send or receive gmail through my Outlook. The box
I cannot send or receive gmail through my Outlook. The box asks for my STMP user name and password. Since it would not accept the password, I went to google and created a new password. It still will n… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,421 satisfied customers
My gmail account has been blocked I can't remember password.
My gmail account has been blocked I can't remember password … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
It won't let me read it. It won't I said it was gmail and
It won't I said it was gmail and you goofed it all u by trickingme with that terrible udate … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My email will not fully load, and thus does not load at all.
my email will not fully load, and thus does not load at all. The red bar goes almost all across under the M and then stops, without anything opening. Google works but not gmail. my email address is***… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Gmail doesn't recognize the computer I am on. I no longer
Gmail doesn't recognize the computer I am on. I no longer have my recovery phone number that I did when I opened my account. How can I change that phone number … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I cant get online or facebook. How do i tell. I cant get
I cant get online or facebook JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: How do i tell JA: The Email Technician will be a… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Im having trouble retrieving verification code due to me
Im having trouble retrieving verification code due to me having a different phone number then my gmail has … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I had the computer worked on and when it came back my email
i had the computer worked on and when it came back my email address will … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
In can not reach my E-mail, My password has been changed
In can not reach my E-mail, My password ***** been changed without my perdition by my washouts ex … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Can't find my email for my Samsung Galaxy s7edge. No ma'am
No ma'am cause I can't get in that phone to look for it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My address book lost all the names and email addresses.
my address book lost all the names and email addresses … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x