Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can’t get into my yahoo account I don’t remember the

Customer Question
I can’t get into...

I can’t get into my yahoo account I don’t remember the password ***** I don’t remember the security questions and the phone number has changed how do I get into my email

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 9 minutes by:
3/27/2018
Email technician: Chris L., Support Specialist replied 4 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,843
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you.

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 4 months ago

If you have already tried all of the steps at the password ***** page here then unfortunately you are not going to be able to recover this account unless you can remember the password ***** use the back up options that are showing to you.

If the password ***** changed or the account was hacked then you are not going to be able to get back in without verifying it is yours. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password.

Yahoo being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

Yahoo states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "

So unfortunately there are no options left since it sounds like you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more time looking for a solution in this situation as you have no options aside from being able to reset the password ***** the online recovery tool. I just don't want to give you hope because in the last year yahoo has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again. It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not yahoo, their policies, or the situation itself.

In your case it seems your only option is to remember the password ***** you can log into the old account and change the phone number on file. Don't give up, try and make a list of any passwords you have used in the past and everyday try a couple of new passwords.

Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,843
5,843 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,843 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am unable to access my email on my desktop as I do not
I am unable to access my email on my desktop as I do not have the phone number(###) ###-####any longer and message says they can't help me get my password ***** Yahoo. Still have email on IPad. … read more
Benjie Marquez
Benjie Marquez
Technical Support
Bachelor\u0027s Degree
2 satisfied customers
I have an old phone that I want to give my brother but I
I have an old phone that I want to give my brother but I forgot my Gmail password ***** I set the phone up I don't know what to do so he can use my old phone I just can't remember the password ***** m… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I don't have my old email account and I do t remember my
I don't have my old email account and I do t remember my password ***** I can't get my new phone to hook up with Facebook … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't remember my password and I don't have the same
I can't remember my password ***** I don't have the same number that is on file … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I remember my email but I can't remember my password and
I remember my email but I can't remember my password ***** none of my security questions are working … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My problem is with my email and sign. Yahoo and. I got a new
I got a new phone because my old one was stolen I had put a block on it and since I got my new phone I have not been able to get on yahoo. I … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Can't sign in because I set it up 2 steps verification and
Can't sign in because I set it up 2 steps verification and don't have my old number that was on file to get the code...… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Tried to change my password, was unable to do so since I
Tried to change my password, was unable to do so since I couldn't remember my last password. I use my phone since I don't have a computer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I changed my password and can't remember what it was. The
I changed my password ***** can't remember what it was. The email is***@******.*** … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am trying to get in but I can't remember my password. I
Good morning I am trying to get in but I can't remember my password … read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
Can't remember the PW to my email and I don't have the same
Can't remember the PW to my email and I don't have the same number anymore to reset it … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I switched cell phone providers and I can't access my emails
I switched cell phone providers and I can't access my emails because I no longer have the phone. I've exhausted every recovery method on google! … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I upgraded to a new iPhone and while trying to setup email
I upgraded to a new iPhone and while trying to setup email and iTunes I can't remember my password. I've been through steps to recover, but my backup email no longer exists and the phone number I don'… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Can't get fresh emails because don't know how to reset
Can't get fresh emails because don't know how to reset password … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a gmail account that I can't recover a password for.
I have a gmail account that I can't recover a password ***** Please help … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't log in ; I don't have the phone number associated
I can't log in ; I don't have the phone number associated with the account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Yahoo! Email on my cell phone says off says off line I can't
Yahoo! Email on my cell phone says off says off line I can't remember password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to get into my google account and I don't remember
I need to get into my google account and I don't remember the password ***** I also don't have the same phone number or remember when I created the account so it says it can't help me and I need to ge… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x