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My computer has not received any emails since November,

Customer Question
My computer has not...

My computer has not received any emails since November, 2017

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't know. Am totally computer illiterate.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm not sure what password ***** use.

Submitted: 3 months ago.Category: Email
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Answered in 4 minutes by:
3/26/2018
Email technician: Jason Jones, Computer Technician replied 3 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,228
Experience: 10+ years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Ask Your Own Email Question
Customer reply replied 3 months ago
Comcast
Email technician: Jason Jones, Computer Technician replied 3 months ago

I am sorry to report, but it appears that your bank or credit card company is blocking the payment. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Update Payment Info" button, come back to this page, and click the "Accept Offer" button once more.

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Customer reply replied 3 months ago
Cancel all. Will go another way. Thanks
Email technician: Jason Jones, Computer Technician replied 3 months ago

I am sorry to hear that. I will send in your refund request now and close this task.

Thank you,

Jason

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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