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Not my email. I went into Google/My business and an email…

Customer Question
Not my email. I...

Not my email. I went into Google/My business and an email that is not mine has taken control of my account. I can't change it to another correct email account. What happened?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Spectrum

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Through apple mail but this isn't email. It is my business account

Technician's Assistant: What troubleshooting have you tried?

Nothing because I don't know how it happened. It was fine an hour ago on my laptop.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I think that is all. Was I hacked?

Submitted: 3 months ago.Category: Email
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Answered in 22 minutes by:
3/26/2018
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. What is that unknown email address?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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