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I can not get in to my email account. I have aii of that…

Customer Question
I can not get...

I can not get in to my email account

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have don aii of that

Submitted: 5 months ago.Category: Email
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Answered in 1 minute by:
3/26/2018
Email technician: Aparna Indresh,
 replied 5 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 5 months ago

May I know who is your email provider for example Gmail, Yahoo?

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Customer reply replied 5 months ago
i need help to get in to my email account
Email technician: Aparna Indresh,
 replied 5 months ago

I understand your concern may I know who is your email provider for example Gmail, Yahoo,Outlook?

Ask Your Own Email Question
Customer reply replied 5 months ago
when can they call
Customer reply replied 5 months ago
you sill there
Email technician: Aparna Indresh,
 replied 5 months ago

Please provide me your email address so that i can check for the password ***** option form my side?

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Customer reply replied 5 months ago
hotmail
Email technician: syseng, Information Systems Professional replied 5 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 8,078
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

If you have not done so already, do the following:

Click on the following link to open the password ***** web page:

click here

Select the reason you cannot sign in and click Next.
Enter the account email address you're trying to recover.
Enter the characters displayed on the screen, then click Next.

If you have security info on your account, you will receive a one-time code to the alternate phone number or email address on your account. Once you receive the code, enter the code on the next screen, and then enter a new password.

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Email technician: syseng, Information Systems Professional replied 5 months ago

Hello,

Do you still need assistance?

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Customer reply replied 5 months ago
You were no help
Email technician: syseng, Information Systems Professional replied 5 months ago

Did you try the password ***** procedure I posted above? If so what was the result?

If you tried the procedure and it did not work, there are other procedures I can recommend but only if you tell me what happened when you tried the procedure - communication is very important in this troubleshooting process.

If you wish to continue please let me know.

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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 8,078
8,078 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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