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I am trying to recover my old Hotmail account and it is not…

Customer Question
I am trying to...

I am trying to recover my old Hotmail account and it is not letting me in

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

I am on my computer now. I believe that is the only way I have ever accessed it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I read where the accounts had all been changed to outlook but I have not been successful there either

Submitted: 4 months ago.Category: Email
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Answered in 7 minutes by:
3/26/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Approximately when was the last time that you were able to access the old Hotmail account?
  3. Why do you want to recover the old Hotmail account? Do you have emails and other data there that you want to recover? Or you just want to use it again?
  4. What is the Hotmail email address so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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