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How can I recover email from my sbcglobal account from

Customer Question
How can I recover...

How can I recover email from my sbcglobal account from before December 22, 2017?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

On a phone

Technician's Assistant: What troubleshooting have you tried?

On line email to yahoo. Email said to wait 8 hours but no luck. I sent email to them again but they never responded.

Submitted: 3 months ago.Category: Email
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Answered in 54 minutes by:
3/26/2018
Email technician: Jeevan DSouza,
 replied 3 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 157
Experience: Professor at DeVry University
Verified

Hello there! I am TechGuy007 and I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.

If you have deleted an email, they can be found in your trash folder. On the other hand, if you deleted it from the trash folder you can try recovering them. You can try the link below and see if it works for you:

https://io.help.yahoo.com/contact/index?token=w5FCchB1dWHZDkMtMbkiWVSbOdCuFT%252F1KQdhMF%252BxklHYvi...

Choose "Mail: Accidentally deleted messages on web mail" and then select the time frame of when you have last seen your emails.

If this solves your problem, please give me a 5-star rating!

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Customer reply replied 3 months ago
I didn’t delete my emails so they’re not in trash. I looked in trash when problem first occurred. I believe that sbcglobal and yahoo were separating so they may have deleted them. Other than trash, where else can they be?
Email technician: Jeevan DSouza,
 replied 3 months ago

I will opt out so that another expert can help

Ask Your Own Email Question
Email technician: syseng, Information Systems Professional replied 3 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,837
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

Do you use a web browser to access your email (such as Internet Explorer, Safari or Chrome)?

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Customer reply replied 3 months ago
I use safari
Email technician: syseng, Information Systems Professional replied 3 months ago

Ok, thank you.

This issue can be fixed in some cases by clearing Safari's temporary Internet cache.

Please perform the following procedure to empty Safari's temporary Internet cache:

Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
Click Remove Now in the pop up window that appears.

Then close Safari.

Then open Safari and check your email to see if the issue is resolved.

Please let me know the result.

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Customer reply replied 3 months ago
It didn’t recover the previous emails. I only have as far back as 12/22/17, and I needed my email from earlier dates.
Customer reply replied 3 months ago
What else can I do to get the email?
Email technician: syseng, Information Systems Professional replied 3 months ago

Next I recommend you check each of the folders in your email account to rule that out as a possibility - it is possible to accidentally move emails to a folder.

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Customer reply replied 3 months ago
I don’t have folders.
Customer reply replied 3 months ago
What other steps can I take?
Email technician: syseng, Information Systems Professional replied 3 months ago

Next I would recommend viewing your email from a different web browser just in case clearing the cache did not reset Safari so that the remaining emails are visible. Do you have another web browser installed that you could try?

Ask Your Own Email Question
Customer reply replied 3 months ago
I used another browser and my emails are not there either. What else can I do?
Email technician: syseng, Information Systems Professional replied 3 months ago

When accessing your email through a web browser, what is the number displayed next to the Inbox label in the left pane of your email page?

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Email technician: syseng, Information Systems Professional replied 3 months ago

Hello,

Do you still need assistance?

Ask Your Own Email Question
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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,837
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Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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