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Cant get into my email. Password was changes. Trying to

Customer Question
Cant get into my...

Cant get into my email. Password ***** changes. Trying to change password ***** ot

Technician's Assistant: Are you logged into your email account on any other devices?

No cant get in my email. email address is***@******.***

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't think soi with Microsolf Have telephone No used with smart phone.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Send me new password

Submitted: 3 months ago.Category: Email
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Answered in 7 minutes by:
3/26/2018
Email technician: Aparna Indresh,
 replied 3 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 3 months ago

It sounds like you are unable to access your hotmail account so in this case we can try to reset the password ***** your account Please follow the below steps in order to do that:

Please let me know if it works for you.

  1. Click on this link: https://account.live.com/resetpassword.aspx. to set up

  2. Choose the reason that you need password ***** then click Next.

  3. Enter your email address when you made your Microsoft account. This could be any email address or an email ending in a Microsoft domain like hotmail.com or outlook.com.

  4. Enter the characters you see on the screen (this procedure makes us know you're not a robot), then click Next.

  5. If you've added security information to your account, we'll send a one-time code to the alternate phone number or email address you provide. You'll be able to set a new password ***** you enter that code on the next screen.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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