Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I changed my telephone number....new number 213

I changed my telephone...

I changed my telephone number....new number(###) ###-####....used my alternative email *****@******.*** to get verification code...I recieved G 867678....entered this and it came back "can't verify your the owner this gmail address (*****@******.***). Please change my phone to the new number so I can access operatingind. account

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Think I have sec. Q

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No...I want my number changed to the new phone number

Show More
Show Less
Ask Your Own Email Question
Answered in 1 day by:
3/28/2018
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Email Question

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

Ask Your Own Email Question
Customer reply replied 3 months ago
Ok..I m thinking the same....thank you...

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified
Josh and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
21,964 Satisfied Customers
Experience: Email expert with over 5 years experience

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Google won't let me use a new email address. Gmail. Web
I opened a new email address yesterday and now the password *****'t work. … read more
Harry
Harry
3 satisfied customers
It's not my computer. I can't log into several of my gmail
Hi, it's not my computer. I can't log into several of my gmail accounts because i forgot my passwords.I changed my phone number recently and … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
I can recover my gmail. On a phone but my phone was shut off
on a phone but my phone was shut off and my number was recycled … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
Why wont it take my password. Gmail. Computer. Change
why wont it take my password JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
Ineed to reset my password and can't. My g mail. But it
Ineed to reset my password ***** can't JA: What exactly are you having trouble accessing? Customer: my g mail JA: Are you logged into your Gmail account on any other devices? Customer: no JA: Do you h… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Google couldn't sign me in at. I have been able to answer
Yes I have been able to answer the security question … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
Jess I am unable to login in my gmail account, I tried many
Hi Jess I am unable to login in my gmail account, I tried many times and now I can't go in. Kindly advise me, my email is***@******.*** Thank you … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I have just had some new things installed to give me
I have just had some new things installed to give me unlimited broadband and modem etc has been upgraded now my gmail address is asking for my password. I don't know it my email is***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
My account is telling me its not me. Gmail. Via computer or
I have tried to reset password ***** as I cant remember an old password ***** when i opened account it keeps saying it cant verify me … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I can not get into my gmail account. It wanted me to open a
I can not get into my gmail account. It wanted me to open a new account and I could not find out how to get to my old account. I ended opening a new account which I DO NOT want. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
Don't remember my gmail password ,have a new phone trying to
don't remember my gmail password ***** a new phone trying to transfer to it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
Can't remember Gmail password. I have an old phone number. I
Can't remember Gmail password JA: Are you logged into your Gmail account on any other devices? Customer: No JA: Do you have security questions or a phone number on file to help reset your password? Cu… read more
Moses C
Moses C
Bsc
775 satisfied customers
I've been having issues trying to go through Gmail's
Hello! I've been having issues trying to go through Gmail's password ***** process. I go through all the proper steps but once Google will send the final verification code to a current email I have ac… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
My cell phone screen broke - of course this is where I was
my cell phone screen broke - of course this is where I was signed into everything. I guess I did not realize it but all my electronic eggs were in the gmail basket. I can not recover my password, my p… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I cannot access my email I have tried the online support,
I cannot access my email I have tried the online support … read more
Benjamin Nichols
Benjamin Nichols
Computer Systems Administrator
Bachelors of Science
5 satisfied customers
I have just broken up with a lady that had access to my
I have just broken up with a lady that had access to my password ***** my gmail email. I can't change the password ***** When i ask gmaill to send a 6 digit code to my work email it does. But it won't verify the number when i enter it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
After 2 1/2hrs I have an appt to go to now. I will respond
After 2 1/2hrs I have an appt to go to now. I will respond when I return. My email is***@******.***. I do not want to change that. I Need a password ***** will accept. I have entered many that u do no… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I,ve been trying to access my gmail account all day & I'm just
I,ve been trying to access my gmail account all day & I'm just running in circles. I've been using the right address & password ***** just keep getting told they are incorrect. I've tried your on-line… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x