Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have a Google account but don't know my account number. I…

Customer Question
I have a Google...

I have a Google account but don't know my account number. I need to talk to someone on the phone. We believe our account has been hacked. Spoke with someone on the phone a few minutes ago and they said someone in SC or maybe NC -- don't remember which -- sent out a mass emailing using our account. The mass emailing I sent last night came back because we exceeded our limit because of the hackers.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Google

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On our laptop browser. Acer

Technician's Assistant: What troubleshooting have you tried?

I called a tech support number 1-***-***-**** and talked with Adam -- in India. He said someone used our account to send out a mass emailing.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. I think that's it. Thanks.

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 hour by:
3/26/2018
Email technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 172
Experience: Professor at DeVry University
Verified

Hello there! I amCustomerand I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.

If someone has hacked your account, you will have to reset the password. Once you reset it, please write it down and save it securely. Click here to reset your password ***** follow the steps. You might need a recovery phone number or email ID

If this solves your problem, please give me a 5-star rating!

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeevan DSouza Your Own Question
Jeevan DSouza
Jeevan DSouza
Jeevan DSouza
Category: Email
Satisfied Customers: 172
172 Satisfied Customers
Experience: Professor at DeVry University

Jeevan DSouza is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Is there a phone number to call someone about our email
Hi is there a phone number to call someone about our email being hacked … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I can't seem to get the right person through Google to help
I can't seem to get the right person through Google to help me delete my Google account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I'm having trouble with our aol login in, I contacted them
I'm having trouble with our aol login in, I contacted them and they said we have a hacking problem, wanted to transfer me to Microsoft for $500, is this correct? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Someon has been hacking my email account can you help me?
hi someon has been hacking my email account can you help me? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I was recently talking to a Cheryl from Google gmail account
I was recently talking to a Cheryl from Google gmail account and she had an REF# ***** recovering my gmail account and she said she would call be back to walk through everything with me and I have not… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Someone has highjacked my acct and changed password and
someone has highjacked my acct and changed password ***** recovery information … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I don't know my pin number. I'm having problems with my
Hi there I don't know my pin number. I'm having problems with my gmail account. I keep getting delievey status failure message when I send a group email to our car club members email addresses. I have… read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I have tried, unsuccessfully, to send a mass email to our
I have tried, unsuccessfully, to send a mass email to our 300 plus members, using our account: ***@******.*** Unfortunately, it has not worked over the past several days. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
My email address has been hacked he changed recovery email
hi my email address has been hacked he changed recovery email and everything … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
One of my gmail accounts was hacked. The hacker sent out a
One of my gmail accounts was hacked. The hacker sent out a message that reads " DOC - Hi, please view here an important document . . ." The readers are prompted to open something. They may think it's … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Could someone intercept your e-mails to isolate you? can
could someone intercept your e-mails to isolate you? can they then respond as if the person who you sent a message is replying so you never suspect anything?… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
Freddy I am just trying to get back into my AOL account.
Hi Freddy I am just trying to get back into my AOL account. Someone must have hacked it and now I am locked out and cant get the security answers correct that I set 15 years ago. I have called them an… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Hi. Im trying to access my old gmail account. Google isnt
Hi. I'm trying to access my old gmail account. Google isn't letting me. I go to sign in with this address: [email protected] ...and it says it's being used by someone else. I'm the only person who would … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Sometime between August 25 and Sept 10 my gmail was hacked.
Sometime between August 25 and Sept 10 my gmail was hacked. All the correspondence between my and the recruiter I was working with is gone. It is not in my trash folder or any other folder in my gmail… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I am the administrator for a corporate twitter account that
I am the administrator for a corporate twitter account that has been hacked. The hacker has replaced the email address with an unknown. Twitter keeps asking me to supply the email account. How can I g… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
was spammed changed password XXXXXt send email warnings to address
was spammed changed password XXXXX send email warnings to address book "alert!" says i've exceeded my limit. What do I do.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I know my gmail account was hacked and numerous emails were
I know my gmail account was hacked and numerous emails were sent out. I was forced to change the password XXXXX I still get a error of "550 5.4.5 Daily sending quota exceeded. h3sm2472616pbr.75" and c… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
My hotmail account has been hacked. I am trying to contact
My hotmail account has been hacked. I am trying to contact the 474 contacts that will/have been sent bogus emails typically with subject titles to the effect of AMAZING, WOW, CHECK THIS OUT, VERY GOOD… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x