Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Password problem...what I have does not work...repeated

Customer Question
Password ***** I have...

Password ***** I have does not work...repeated attempts to regain fail...does not accept the security code that is sent to me...please help, I am desperate to access my email

Technician's Assistant: Are you logged into your email account on any other devices?

Yes..my Nook tablet and Samsung phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The password ***** I have is boo***** phone is 541*********1

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Grandfathers' occupations..furrier and grocer

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 6 hours by:
3/26/2018
Email technician: Jeevan DSouza,
 replied 4 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 172
Experience: Professor at DeVry University
Verified

For what service are you trying to reset your password? Is it for email?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Cantremember password for hangouts or gmail help please.
Cantremember password ***** hangouts or gmail help please … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
41 satisfied customers
Can not remember password. I have a lot of personal
Yes i have a lot of personal information on my email that i desperately need… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
Someone has highjacked my acct and changed password and
someone has highjacked my acct and changed password ***** recovery information … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am trying to login to one of my gmail accounts. My backup
I am trying to login to one of my gmail accounts. My backup email address is no longer valid. When I enter the answer to one of my security questions, and get a security code sent to my other gmail ad… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having problems with my email address and as a result I
I am having problems with my email address and as a result I cannot use my phone at all as this email is synced with my phone. … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
Cannot get into my Samsung Tablet. My S7. 404-931-9344. Will
Anything else you want the Email Expert to know before I connect you?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have issues with my yahoo mail account. Through a web
none yet...................my issue is when i login i'm asked for a "key" and then i have to wait til the code is sent to my phone. I used to just give my password. what has happened that i get the key thing … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Changed over to new iPhone x now my google gmail email
changed over to new iPhone x now my google gmail email account will not recognize password ***** all attempt to reset it have failed … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Cannot verify to use iCloud etc, Gmail, Phone, Reset, No
Cannot verify to use iCloud etc JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Gmail JA: How do you access your email most often? On a phone or tablet, or through a web browse… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I cannot get into my email on my computer or android phone.
I cannot get into my email on my computer or android phone. I have went through the steps NUMEROUS times, verification code sent to alternate email and verification code sent to text. even after enter… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
Im from Australia apparently someone has tried to send
Hi im from Australia apparently someone has tried to send emails from my account so now its blocked. I have tried 3 times to recover it via their process but it sends emails to sying it cant be recove… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I can not remember my username and password and need it to
i can not remember my username and password ***** need it to transfer all my stuff from my broken phone to a new phone… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I need help days ago I opened my email fond a question to
I need help days ago I opened my email fond a question to upgrade my password ***** I use the phone too So I pushed yes after asked me to change my password, I did after that I can not open or see my … read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
Please Google - because I mistyped my password you have
please Google - because I mistyped my password ***** have blocked my connection to my email - please ring my phone - I desperately need email contact - my career depends on it. Answer me.… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
How do I find my Outlook password, which I have forgotten?
How do I find my Outlook password, which I have forgotten? Single use codes are only good for one day. And when they ask for the answer to my security question....what was your grandfathers occupation… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My hotmail account is not working. I have tried to get a one
My hotmail account is not working. I have tried to get a one time code and to send a request for a new password XXXXX it keeps saying that it seems someone else is trying to use my account. How can I … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hi, my hotmail account has been blocked, I think because it
Hi, my hotmail account has been blocked, I think because it had been hacked into and spam was being sent from it. I cannot follow the steps I am being told to in order to regain access, as any attempt… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x