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My folder won't sync I am trying to open my spam & it keeps…

Customer Question
My folder won't sync...

My folder won't sync I am trying to open my spam & it keeps saying there is a problem syncing try later

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

?

Submitted: 3 months ago.Category: Email
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Answered in 7 hours by:
3/26/2018
Email technician: bbao, IT Consultant replied 3 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,821
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What email program are you using to sync with your Gmail account? On which operating system? Please clarify. Thanks.
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Customer reply replied 3 months ago
The same email [email protected] gmail.comI have folders I can't open it's seems like I have been hacked I didn't receive any emails today and normally I get a lot
Email technician: bbao, IT Consultant replied 3 months ago
Do you mean you *can* sign in your Gmail but just see no folders and no emails once signed in?
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Customer reply replied 3 months ago
All emails are there up to yesterday. 3/25/18. The information from all of my folders And spam is Not there
Email technician: bbao, IT Consultant replied 3 months ago
How did you get info above? From your local email program OR online via web at mail.google.com?
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Customer reply replied 3 months ago
I fist clicked on my Gmail App on my phone and it opens up.
Email technician: bbao, IT Consultant replied 3 months ago

Can you please click HERE to check the same mailbox online via web? Please let me know if you have typed in the password ***** access the emails via web. Thanks.

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