Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Our office computers keep asking for passwords for our email…

Customer Question
Our office computers keep...

Our office computers keep asking for passwords for our email addresses, but nothing seems to fix. Help

Technician's Assistant: Are you logged into your email account on any other devices?

Yes and no

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes on my gmail account, but no on our office email account with AT&T

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 hours by:
3/26/2018
Email technician: Jeevan DSouza,
 replied 5 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 181
Experience: Professor at DeVry University
Verified

Which browser are you using?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
You know about office 365. Outlook. The problem address is
our email account has been hacked and is sending out spam. our host wont help us, this is business customer service account and we need it working. Our ad agency linked the edm to this email address and it was flagged as a spam account now we cant send any emails to customers and the account is sending thousands of spam emails. I have changed the password ***** we still cant send emails and we dont know what we can do to fix this… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My email is——I have lost my password and now Google is
My email is***@******.***——I have lost my password ***** now Google is saying someone else has my email. Not so I get email every day, I just don't know my password. Please hellp … read more
JustinTimeTech
JustinTimeTech
Technology Support Supervisor
BS
21 satisfied customers
Installed Google and my email and Browsers are all screwed
Installed Google and my email and Browsers are all screwed up. Help. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor's Degree
1 satisfied customers
We just purchased an HP about two weeks ago. When we started
We just purchased an HP about two weeks ago. When we started the unit up it took a picture for sign in and we had no choice but to get a gmail address for it as it would not take our business address.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I changed providers and can't get email on my new address.
I changed providers and can't get email on my new address. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I just uploaded the new version of MS Office and I am having
I just uploaded the new version of MS Office and I am having the same problem I uploaded the last upgrade. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I've lost my gmail account on my laptop while trying to
I've lost my gmail account on my laptop while trying to follow instructions to get my samsung 5 hooked up to my gmail. I keep looping around and around with this password ***** I had to set up a second gmail account about 6 months ago and that one seems to still be in tact but not my regular account that I use. Unbelievablely frustrating. Who are you and do you charge for your service? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My machine was recently hacked. I have a new email address.
My machine was recently hacked. I have a new email address. How do I change this in Microsoft? … read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
411 satisfied customers
My emails were locked by Google. One is a business line -
my emails were locked by Google. One is a business line - and I need it up NOW... It seems that I used too many passwords in order to get the box that keeps asking for them off my screen. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I am trying to setup outlook for the first time with my
I am trying to setup outlook for the first time with my gmail address. it prepopulates the server and I have entered my password ***** the email account but when I click OK nothing happens … read more
Moses C
Moses C
Bsc
884 satisfied customers
It keeps asking for me to sign into my gmail account and
It keeps asking for me to sign into my gmail account and then nothing shows I did put the correct password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
My husband Arthur Lynn Barcroft and myself, Barcroft shared
My husband Arthur Lynn Barcroft and myself, Mary Ann Barcroft shared the same google account under the email address***@******.***. Lynn passed away last year. I am trying to set up Chromecast and hav… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Trying to recover my account on my laptop, it keeps asking
Trying to recover my account on my laptop, it keeps asking for password ***** I don't know, I keep doing forgot password, but it again asks for password ***** won't go further … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
My gmail account won't take my password. The only thing
My gmail account won't take my password. The only thing gmail has to identify me is an old email account with a provider I can no longer access (ie, no cell phone number, text, etc). I set up a new gm… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I presently have a gmail account to get my emails. IT SEEMS
I presently have a gmail account to get my emails. IT SEEMS THAT I have tohave a second gmail account t with a password ***** my gmail will not work can you help me?… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
I have gmail but google keeps asking me for a user name and
I have gmail but google keeps asking me for a user name and password XXXXX previously, all I did was open my computer and click on [email protected] I could bypass all the user name and password X… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
My send is not working on our work computers. I have been on
My send is not working on our work computers. I have been on the phone with TWC Business class they could not figure out the problem. I have been able to send an email directly from the webmail page.… read more
James K.
James K.
Consultant
1,585 satisfied customers
Email hacked, sending out emails to people in my mailbox;
Email hacked, sending out emails to people in my mailbox; also, password ***** working--can't get into email. Maybe changing my password ***** fix it??? If so, how?… read more
Danh
Danh
Bachelor's Degree
949 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x