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Sync is off to my email. Gmail. Phone. None

Customer Question
Sync is off to...

Sync is off to my email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

None

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/26/2018
Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you mean your phone is not downloading emails from Gmail?

Please let me know

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Customer reply replied 4 months ago
Not recieving email how do I turn sync on
Email technician: Richard, Email Systems Specialist replied 4 months ago

What is the make and model of the phone?

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Customer reply replied 4 months ago
Samsung sj7 skypro
Customer reply replied 4 months ago
Are u going to help me or just charge me
Email technician: Richard, Email Systems Specialist replied 4 months ago

Thanks

Can you please hold the power button until you see a menu and choose power off.

Then power it on again and tell me how it then functions please

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Customer reply replied 4 months ago
Same says sync turned off had my wife try to email me and she said she got message that it had failed. Is something wrong with email account
Email technician: Richard, Email Systems Specialist replied 4 months ago

Thanks

Go to settings, Accounts and locate the Gmail account

Is email selected in the check box there? If not check it and tell me if it then syncs please

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Customer reply replied 4 months ago
Found email sync in account and turned it on notification is now gone could you try emailing me at Howie at 499 Centerview. Com
Email technician: Richard, Email Systems Specialist replied 4 months ago

Ok, did this come through?

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Customer reply replied 4 months ago
No
Email technician: Richard, Email Systems Specialist replied 4 months ago

email yourself on the phone, is it received?

As I cannot email you but only reply via this website

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Customer reply replied 4 months ago
Ok will try
Email technician: Richard, Email Systems Specialist replied 4 months ago

Thank you, ***** ***** me know the results

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Customer reply replied 4 months ago
No joy can u send email to self?
Email technician: Richard, Email Systems Specialist replied 4 months ago

I cannot email you, have a friend try to email you please or send one to yourself from the phone please

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Customer reply replied 4 months ago
Had friend try to email me and said no such address so I must have problem with my email account
Customer reply replied 4 months ago
Does Gmail address and email address have to be the same address because my Gmail works
Email technician: Richard, Email Systems Specialist replied 4 months ago

No, email can be different to the Gmail address.

What was the exact error your friend got?

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Customer reply replied 4 months ago
No address found
Email technician: Richard, Email Systems Specialist replied 4 months ago

ok, then the email address does not exist on the one they used, this is not related to this issue

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Customer reply replied 4 months ago
Should I just have the same address then for my email that I have for my Gmail I obviously made a mistake somehow applying for my email address
Email technician: Richard, Email Systems Specialist replied 4 months ago

you use the gmail address as your email address, thats what you need.

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Customer reply replied 4 months ago
Sorry I took up so much of your time that's what I'll do I'll use my Gmail as email have a good day Richard again for being so slow
Email technician: Richard, Email Systems Specialist replied 4 months ago

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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