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I forgot my password for my Gmail I can't retrieve anything…

Customer Question
I forgot my password...

I forgot my password ***** my Gmail I can't retrieve anything because I don't know my password ***** do I do

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Just my cell phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I do

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have very important information or my Gmail that I can't get back my phone went bad and I had to get another phone with a different phone number now I have the address for my Gmail but I don't have my password

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/26/2018
Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,537
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

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Customer reply replied 4 months ago
Less than a month ago is the last time I signed in to my Gmail
Email technician: Richard, Email Systems Specialist replied 4 months ago

Thanks

Can you please use my link below to reset your password

https://accounts.google.com/signin/recovery

Once done, use the new password ***** sign into your account

Let me know how you go please

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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