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My Facebook acct. for Szlachetka was to be recovered today.

Customer Question
Hello, my Facebook acct...

Hello, my Facebook acct. for Frances Szlachetka was to be recovered today. I received notice it was ready. Now I followed directions but unable to recover my account. The account I use all the time is one with my picture. The old acct is one with a squirrel that has popped up yesterday. I want my most recent acct. please help me. I am fairly new at this and hope this work dealing with you. Thanks

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I have an IPAD and I don’t know what you are asking for. My Facebook acct was being recovered. Now I received your website listing if I needed help. Am I in a wrong department.

Technician's Assistant: When did you last update your Facebook?

The last time I was notified. Not long ago.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No that’s it. Thanks you so much.

Submitted: 5 months ago.Category: Email
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Answered in 12 minutes by:
3/26/2018
Email technician: Jeevan DSouza,
 replied 5 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 181
Experience: Professor at DeVry University
Verified

Hello there! I am TechGuy007 and I'll be your expert today. I'm sorry you are having this issue and I will do my best to help.To report an old account, or get help recovering it:

  1. Click in the top right side of the account's profile.
  2. Click Report.
  3. Choose Recover or close this account, then select an option:
    • If you select Recover this account, you'll be logged out of your current account and taken through steps to help recover the account.
    • If you select Close this account, the profile will be reviewed and deactivated after we're able to verify that it's your old account.

If this solves your problem, please give me a 5-star rating!

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Customer reply replied 5 months ago
Hello, I have went thru these steps you suggested. Is not working.
Now this securely connect... what is the fee?. As I can take this to a repair service to straighten these matters out.
Let me know because I think I am dealing with a wrong department.
Email technician: Jeevan DSouza,
 replied 5 months ago

Unfortunately I'm not available for a secure connection right now. I will opt out so that another expert can jump in

Ask Your Own Email Question
Customer reply replied 5 months ago
Ok you lead me as to what I should do
Customer reply replied 5 months ago
Alright, if you are there answer... I will let you take over.
Email technician: Sandy, Computer Specialist replied 5 months ago
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,013
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hi, I'm Sandy and I will help you today.

Please let me know when you're ready to work with me.

Click the link: www.facebook.com

Enter your Email ID and password(if required)

And then tell me if you're able to login or not.

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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 7,013
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Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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